1+ months

VP Operations - Canada, Money Movement - 172145

Toronto, ON M9C
  • Job Code

This position is responsible for the effective management and leadership of the Payments Processing, Exception Handling, Financial Service and Operations areas for all of ADP Canada's Money Movement functions and Financial Call Centre. This includes daily management of the EFT payments and receipts activity and related exception activity for the mission critical Banking Services area in respect of Financial Partner service level agreements / deadlines and Client payroll funding. This unit has management responsibility for daily EFT file processing representing over $90 billion annually in client funds management and administers the daily risk management activities of the reverse positive pay process related to cheque reconciliation and returned items and collection of large value / high risk payrolls funded by wire transfer (approx. $1 billion per month).

This position is further responsible for the timely and accurate remittance of $43 billion in payroll source deductions annually to Government Agencies for all Clients along with management and direction of ADP's high volume Financial Call Centre administering 150,000 calls annually (100,000 inbound and 50,000 outbound) and the achievement of required service levels. The incumbent is further responsible for the planning and co-ordination of all IMMS project initiatives related to the EFT payments and receipts processing activities, related exception activity, Business Continuity Plan and Third Party payments for ADP Canada with support to EMEA and APAC Payment Operations. This position has responsibility for a $10 million annual departmental budget inclusive of $4 million in bank fees and maintenance and negotiation of all Financial Partner agreements, fee negotiation, relationship management with Financial Partners and Government Tax Agencies and is an authorized signing officer for corporate disbursements.

Duties and responsibilities

  • Ongoing direction, planning and management of ADP Canada's money movement operational areas including EFT payments processing, related exception activity, returned items, cross border payments / receipts, Client payroll funding, remittance of Client payroll source deductions and Third Party payment activity (over $138 billion annually)
  • Planning and coordinating developmental work initiatives related to ADP Canada's International Money Movement System (IMMS) for payments / receipts processing, Tax and Third party remittance services for domestic operations with support to UK and EU Banking Operations / initiatives.
  • Manage and direct ADP's high volume Financial Call Centre and Client interface for Payroll Funding to ensure the attainment of company level service benchmarks, high risk funds collection ($1 Billion per month) and adequate Financial support to ADP's total client base.
  • Works directly with ADP Financial Partners and Corporate Treasury in the negotiation and implementation of new banking services or related enhancements for the ADP Canada (both Business or Trust application).
  • Manage Financial Partner (Bank and Government) relationships and directly responsible for enforcement of Partner Service Level commitments on products and services utilized in the ADP money movement process and the negotiation of fees or penalty situations.
  • Management responsibility for the coaching, development, back up and succession plan for all Financial Services associates to ensure continuity of operations, promote EOC development initiatives and proper support to the business.
  • Responsible for field communications regarding statutory bank holidays, processing disruptions and related financial or scheduling impact with regard to the timely delivery of payroll deposit items.
  • Provide banking and tax support to client service personnel in all regions and to ADP Canada management personnel as required under new banking initiatives.
  • Responsible for Business user departmental liaison for contingency planning and event situations in support of the Business Continuity Plan for all areas across multiple sites (Toronto and Halifax).

Preferred Qualifications

  • Specialized knowledge /Skills /Abilities:
  • Expert knowledge of Payments Canada clearing rules (ACSS / LVTS / Wire) and regulations and direct experience in Banking (with exposure to international payments preferred)
  • Education
  • Use the minimum of educational requirements, i.e. university, college or high school.
  • Post Secondary Education (University)
  • List any professional, specialized training or Professional Certification here
  • Professional Accounting Designation / Certification preferred (eg. CPA -CMA, CGA, CA).


  • List the required minimum number of years experience required for the role rather then the preferred amount of experience.
  • 15 years experience (with 5+ years in a Senior Management capacity) coupled with Accounting studies (designation preferred CPA,CA / CMA / CGA) or equivalent managerial experience in Cash Management for a Major Canadian or International Financial Institution


We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2019-04-19 Expires: 2019-06-05

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VP Operations - Canada, Money Movement - 172145

Toronto, ON M9C

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