1+ months

User Experience Researcher

Atlanta, GA 30308
JobTitle: User Experience Researcher
Job ID: 359669_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
POSITION PURPOSE
You are a passionate User Researcher, with the required training and experience conducting rigorous research across retail channels. You are adept at field- and lab-based human studies. You have worked in a research field and have examples of projects that have benefited from your results. You drive innovation by championing actionable user insights. If this sounds like you, we are looking for a resourceful, creative User Researcher to join our team, focusing on our innovative customer facing digital experiences. The User Researcher will collaborate with UX designers, product and engineering partners in conducting user research. Through deeply understanding our customers, you will identify user needs, enhance product usability, and provide our team avenues of innovation to delight our customers. Our researchers own their projects from conception and execution to analysis and presentation. To be successful in this role, you will need the ability to engage with customers, to moderate studies neutrally, and to communicate clear and actionable research findings. You will need to effectively manage ambiguity, leading large groups of designers, product managers and engineering partners toward a common goal. You will need to be a storyteller, to give life to customer data.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 45% - Conduct unbiased interviews and usability sessions with customers, analyze resulting data, and create actionable deliverables so that the design, product and engineering partners are able to move forward with a clear path, knowing that they are solving customer needs. Present those findings in a succinct and engaging way to all of the project team, including designers, content strategists, and product managers and engineering partners.
  • 45% - Create screeners to recruit target users for feedback sessions or usability studies, maintain a database/record of past and prospective participants and study design. Create moderator guide, design survey, and use online tools to create and launch research studies.
  • 10% - Work with design, product and engineering partners to develop strategic research plans. Transform product and UX stakeholder needs into research objectives. Given project constraints, match objectives with the appropriate scope (generative or tactical) and methodologies.NATURE AND SCOPE
    • This position reports to the Manager User Experience Research.
    • This position has 0 direct reports.ENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel:
        • Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-08-27 Expires: 2020-10-25

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