24 days old

UI/UX Designer

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    Div.98 (REQ 856)
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

 

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

JOB SUMMARY

Customer Experience is at the forefront of the Innovation strategy at Reliance Steel & Aluminum Co (RSAC). It will be the primary starting point for our Innovation initiatives and the ultimate measure of our success. The UI/UX Designer is responsible for the user experience (UX) and user interface (UI). The UI/UX Designer will visualize how people experience our products and services by bringing new experiences to life in a way that differentiates RSAC from its competitors. In the UX/UI Designer role, you will take on complex tasks and transform them into intuitive, accessible and easy-to-use designs from the novice user to the sophisticated expert.  Achieving these goals require collaboration in cross-functional teams of business stakeholders, customers, product managers, and full stack software engineers in order to create user flows, wireframes, building user interface mockups and prototypes. At each phase of the RSAC Innovation process, the UI/UX Designer will understand what users need, advocate for them and ensure that the final product meets or exceeds expectations.

RSAC is a family of companies with deep history and roots. High quality people and strong relationships are at the core of the Reliance culture. Collaboration will be key to bringing innovative industry-changing products to market as part of the RSAC Innovation Team.

The UI/UX Designer role will ensure products move rapidly through the RSAC Innovation process by applying modern methodologies and principles including Design Thinking, Business Model Canvas, Agile and Lean Startup. Working cross-functionally to guide products from ideation to launch by connecting the business and technical worlds.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

  • Effectively use interviewing skills to elicit, identify, and document business requirements
  • Precisely and consistently captures business problem
  • Prioritize requirements to identify the most critical needs
  • Uncover needs and value drivers that business partners and end users would not be able to articulate on their own
  • Articulate and incorporate extensive business knowledge into requirements
  • Obtain agreement and confirm understanding by clearly interpreting business requirements to business stakeholder

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

  • Accurately translate business requirements into functionality
  • Manage and Prioritize business requirements based on business needs
  • Understand business process complexity
  • Assess the risk of various solutions looking across multiple applications
  • Document and contribute to the "to be" business process state considering multiple factors

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

  • Clearly articulate the impact of business problems and benefits using business language
  • Understand the organization’s economic and revenue drivers
  • Understand industry-specific trends that impact the organization
  • Quickly adapt to changes in business strategy
  • Help business partners communicate solution value to key stakeholders

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

  • Adhere to RTS project methodology throughout project lifecycle
  • Effectively engage stakeholders in the project estimation process
  • Manage ambiguity and create accurate project effort estimates for their assigned tasks
  • Understand, consider and communicate interdependencies for project estimates

Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

  • Incorporate usability and User Interface (UI) efficiencies into business solutions
  • Understand the business data needs as it relates to a potential solution
  • Effectively convey the business preferences and functional design to the technical teams
  • Ensure end-to-end service performance from the end user’s perspective
  • Incorporate knowledge of UI best practices in functional design

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

  • Understand functional design specifications
  • Provide the link between the business and technical views of the system
  • Listen to and understand technological constraints
  • Clarify the business rationale of a solution concept
  • Create functional design specifications for low to high complexity solutions
  • Map business requirements to functional specifications ensuring traceability
  • Anticipate weaknesses in the design solution to ensure risk is mitigated
  • Understand technical design specifications and ensure that the technical solution(s) developed will satisfy the needs of the business
  • Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
  • Consider solution interdependencies in functional design
  • Consider third party application features and upgrades prior to designing in-house solution
  • Develop solutions for system needs that business partners would not be able to articulate on their own

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

  • Apply and use information and technology standards in design of solution
  • Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management
  • Adhere to project management methodology
  • Identify commonalities and suggest a consistent approach across projects

Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

  • Proactively resolve customer satisfaction issues.
  • Clearly articulate the role of technology in terms easily understood by business constituencies
  • Help align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)
  • Effectively navigate conflict between multiple business partners
  • Adjust engagement to match customer preferences

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

  • Collaborate with business stakeholders, customers, product managers, full stack engineers and cross-functional stakeholders to understand requirements and provide creative, thoughtful solutions.
  • Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups and/or high fidelity prototypes.
  • Integrate user feedback and business requirements into ongoing product experience updates.
  • Advocate for the prioritization of design centered changes, refinements and improvements.
  • Pursue training and development opportunities; Strive to continuously build knowledge and skills
  • Other duties as requested

CORE COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Break down low to high complexity problems and identifies all of their components
  • Provide insight into the root-causes of problems
  • Seek advice from those who've solved similar problems
  • Anticipate problems and is proactive in addressing them
  • Follow up to ensure that the problem has been resolved
  • Ask perceptive questions to seek optimal solutions
  • Explore various sources for answers, and think "outside the box" to find options
  • Open to others' ideas to help develop solutions
  • Break down medium to high complexity problems and identifies all of their components
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Evaluate the chosen course of action to determine its worth and impacts

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Deliver high quality products and services
  • Commit to continuous improvement
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system   
  • Anticipate customer needs and move to effectively address issues
  • Establish proactive relationship with customers
  • Provide education to clients as appropriate
  • Elicit feedback from customers  
  • Deliver high quality solutions that meet the organization’s needs 

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather relevant information before making decisions
  • Escalate decisions when appropriate
  • Weigh pros and cons of each option before making a decision and moving forward
  • Balance analysis, insight, experience, and perspective when making decisions
  • Explain the rationale for a decision
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Make decisions in difficult situations in a timely manner
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Proactively collaborate between own functional area and areas below or above in the project stream as needed
  • Set well-defined and realistic personal goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Display a high level of initiative, effort, and commitment towards completing assignments
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                             
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Be proactive throughout work assignments /projects
  • Persistently push self and others for results
  • Help others learn
  • Make good decisions on behalf of the company (profitability, compliance)
  • Manage costs
  • Provide consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Apply broad business knowledge (two or more areas) and integrate it into optimal technology solutions for business processes  

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Inform others involved in a project of new developments
  • Ensure written messages have the desired effect on the target audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others
  • Express disagreement constructively
  • Acknowledge team members for their contributions
  • Provide assistance to others when they need it
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Effectively collaborate with geographically distributed teams

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Behave in a tactful, compassionate, and sensitive manner
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes   

Requirements

 

  • Bachelor’s degree in Computer Science, Information Science, Business management or equivalent work experience in a related field required
  • Minimum of 2 years’ UI/UX design experience for digital products or services required
  • Experience collaborating with Designers, Researchers, Engineers, Content Strategists and Product Managers throughout the design process from creating user flows and wireframes to building user interface mockups and prototypes required
  • Experience designing across multiple platforms required
  • Portfolio highlighting multiple projects that demonstrates designing usable digital interfaces, required.
  • Familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile (i.e., Android and iOS)
  • Ability to lead and ideate products from scratch and improve features, all with a user-centered design process.
  • Excellent communication skills with ability to influence product design strategy
  • Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite
  • Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required
  • Ability to investigate user experience design requirements for our suite of digital assets
  • Ability to develop and conceptualize a comprehensive UI/UX design strategy
  • Adhering to style standards on typography and graphic design. Proficiency with Microsoft Windows and Microsoft Office products required
  • Must be self-motivated and able to work independently with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication skills
  • Excellent customer service skills

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail Gabriel.munoz@rsac.comto request an accommodation.

Categories

Posted: 2020-07-14 Expires: 2020-08-14

Share this job:

UI/UX Designer

Reliance Steel & Aluminum Co.
Cypress, California 90630

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast