19 days old

TSA Customer Service Associate

Needham, MA 02492
**Description**

Staples focuses on helping our customers and community work and learn better, while empowering you to learn, grow and deliver. As an **Enrollment Agent** (TSA Customer Service Rep), youll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying experience through TSA Precheck. Youll also initiate background checks and provide other services for various federal or state programs (training provided). During the 8-10 week onboarding period you will be cross-trained and support other areas of the store.



**Get great perks.**


$250 quarterly bonus, flexible hours/shifts, weekly pay, training, and generous paid time off; hiring immediately


Opportunity for full time or part time hours depending on the specific stores opening(s)


Compensation is based on qualifications and experience


Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)


401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical



**Schedule an interview immediately.**


Within an hour of applying, engage in a brief conversation via text or e-mail to schedule an interview. Well let you know if youre not eligible. In- person interviews are at the store location



**Lead government or TSA related consumer sales for identity related products and services.**


Greet all customers and provide a professional and welcoming experience


Verify customer identity, scan required documents into database system, take passport photos


Complete customer fingerprint images, biometric & data capture processes and paperwork


Engage and present products & solutions that drives sales with our customers needs in mind


Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment


Be flexible to perform other duties as assigned in the store



**Qualifications**

**Essential skills and experience:**


18 years of age or older and must be a U.S. citizen


Able to work a flexible schedule (including evenings and/or weekends)


Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment


Customer service-related experience


Ability to lift/move materials in the 10-50 pound range



**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2022-06-14 Expires: 2022-07-14

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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TSA Customer Service Associate

Staples
Needham, MA 02492

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