19 days old
2018-05-082018-06-07

Technical Writer II - (Req. 623)

Reliance Steel & Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 # 623
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift
  • Jobs Rated
    31st

To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the position and job requisition number for which they are applying in the subject line or body of the email.

The Technical Writer II is an integral member of the Reliance Technology Solutions (RTS) Training team. In this role, the Technical Writer II is responsible for structuring, writing, editing, and maintaining training materials (user guides, quick reference guides, online documentation, and training videos) for a broad range of moderate to high-complexity technology-based software solutions including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), and Enterprise Content Management (ECM). In addition, the Technical Writer II will design, implement and manage training content delivered through a Learning Management System (LMS).

Essential Functions

Training Knowledge - Knowledge of principles, concepts and methods to deliver training for IT solutions.

  • Design a training documentation approach that considers the entire lifecycle of a software-based solution
  • Drive the creation of a document methodology and framework that supports training delivery objectives
  • Recommend and contribute to style guidelines and standards for texts and illustrations
  • Apply broad knowledge of learning and training concepts and principles

Instructional Design & Development - Creates designs and develops effective and efficient training programs that enhance the possibility of learning.

  • Align training documentation approach to learning objectives and student needs
  • Collaborate with and collect information from business analysts and training team members for use in creating clear, concise documentation for both new and existing users of multiple software solutions
  • Consider adult learning styles when determining the approach to developing and maintaining training materials
  • Write, organize, and maintain high-quality documentation and tutorials (user guides, quick start guides and other technical materials)
  • Design, implement and manage training content delivered through a Learning Management System (LMS)
  • Ensure training documentation is accurate, complete, and adheres to standards for quality, graphics, coverage, format, and style.
  • Create, update, and maintain Online Help content
  • Research, write, edit, and proofread technical data for use in documents or sections of documents such as manuals, procedures, specifications, and special reports
  • Consider and anticipate reusability when designing training modules
  • Analyze, select and integrate technologies to deliver an optimal training experience

Supplemental Duties & Responsibilities

  • Assist with internal Organizational Development (OD) initiatives
  • Pursues training and development opportunities; Strives to continuously build knowledge and skills
  • Other duties as requested

Core Competencies

Knowledge Management - Captures, distributes, and archives training collateral to encourage continuous learning, knowledge sharing and collaboration.

     Able to:

  • Support the development of knowledge management infrastructure
  • Leverage technology for learning solutions
  • Manage training curriculum life cycle               

Learning Technologies – Applies a variety of learning technologies to address specific learning needs.

     Able to:

  • Identify when and how to use technology as a training and development solution
  • Participate in the evaluation and selection of technology-based training solutions

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

     Able to:

  • Frame problems before trying to solve them
  • Break down medium to high complexity problems and identify all of their components
  • Provide insight into the root-causes of problems      
  • Seek advice from those who have solved similar problems
  • Anticipate problems and is proactive in addressing them
  • Follow up to ensure that the problem has been resolved
  • Involve the team in problem solving
  • Ask perceptive questions to seek optimal solutions
  • Explore various sources for answers, and think "outside the box" to find options
  • Be open to others' ideas to help develop solutions
  • Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
  • Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

     Able to:

  • Gather relevant information prior to making decisions
  • Escalate decisions when appropriate
  • Weigh pros and cons of each option before making a decision and moving forward
  • Follow up to ensure decision was implemented
  • Explain the rationale for a decision
  • Balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs
  • Make decisions in difficult situations in a timely manner
  • Consider lessons learned from experience, differing needs, and the impact of the decision on others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

     Able to:

  • Proactively collaborate between own functional area and areas below or above in the project stream as needed
  • Set well-defined and realistic personal goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Display a high level of initiative, effort, and commitment towards completing assignments
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                            
  • Anticipate and adjust for problems and roadblocks
  • Be enthusiastic for the things he/she sees as challenging
  • Be proactive throughout work assignments /projects
  • Persistently push self and others for results
  • Help others learn
  • Make good decisions on behalf of the company (profitability, compliance)
  • Manage costs
  • Provide consistency between projects

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Deliver high quality products and services
  • Commit to continuous improvement
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system                                                                                                                                          
  • Anticipate customer’s needs and move to effectively address issues
  • Establish proactive relationship with customers; includes providing education to clients as appropriate
  • Elicit feedback from customers    
  • Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

     Able to:

  • Apply specific or broad business knowledge in the development and delivery of training solutions
  • Understands economic impact of a business decisions

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

     Able to:

  • Establish rapport with co-workers easily
  • Foster commitment and team spirit
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Provide assistance to others when they need it
  • Express disagreement constructively
  • Acknowledge team members for their contributions
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Work for solutions that all team members can support
  • Effectively persuade and influence team members to achieve goals
  • Effectively collaborate with geographically distributed teams
  • Share his/her expertise with others

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience
  • Share ideas and perspectives and encourage others to do the same
  • Inform others involved in a project of new developments
  • Ensure written messages have the desired effect on the target audience

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication
  • Behave in a tactful, compassionate, and sensitive manner
  • Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations
  • Share best practices and processes

Requirements

  • Bachelor’s degree in Computer Science, English, Communications, or equivalent work experience in a related field required
  • 7+ years’ experience successfully developing training documentation for Enterprise-level software solutions required
  • 5+ years’ experience with Camtasia, Captivate, Storyline, or similar instructional technologies required
  • 3+ years’ experience creating interactive e-learning courses and content presented in a Learning Management System preferred
  • 2+ years of Metals industry experience using ERP software systems preferred
  • Experience developing digital content delivered in a learning management systems (LMS)
  • Excellent written English and impeccable grammar skills required.
  • Ability to translate documentation into Spanish a plus.
  • Able to author clear, detailed, professional, and visually well-designed technical documentation
  • Strong technical aptitude
  • Proficiency with Microsoft Windows and Microsoft Office products required
  • Must be able to manage multiple assignments simultaneously
  • Ability to quickly learn and understand complex analytical software and concepts.

We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.comto request an accommodation.

APPLICATION PROCESS:

To be considered for this position, the candidate must submit their resume to 
recruiting@rsac.com and specify the position and job requisition for which they are applying in the subject line or body of the email.

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Technical Writer II - (Req. 623)

Reliance Steel & Aluminum Co.
Cypress, California 90630

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Technical Writer II - (Req. 623)

Reliance Steel & Aluminum Co.
Cypress, California

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Technical Writer
31st2017 - Technical Writer
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