23 days old

Team Leader, Retirement Services

Salem, NH 03079

ADP is hiring a Team Leader in Retirement Services!

 

The Team Leader will provide leadership support to the Benefit Payments and DBAL groups.

 

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results­Driven, & Social Responsibility.

 

 

RESPONSIBILITIES:

 

  • Leadership and Development: Assists in the administrative management of associates, including but not limited to: Recruiting, interviewing, new hire orientation, training, mentoring, coaching and performance management.
  • Oversees team responsibilities:
    • Payment Processing
    • Check Issuance
    • Check Reconciliation
    • Deduction Balancing
    • Special Mailings
    • Tax Payments and Filings
    • Tax Recon
    • 1099 recon and filing
    • Compliance Mailings
    • Abandoned Plan Resolution
    • RIA Payments and W9 Tracking
    • Troubleshooting check and/or tax errors
    • Mitigating financial exposure to ADP
  • Handles client escalations and works closely with business partners and clients to remediate or prevent future escalations.
  • Drives project planning and resource assignment activities.
  • Proactively seeks opportunities for organizational improvement and drives the improvement effort.
  • Provides quality assurance.
  • Project Management: Plans work for others to meet project deadlines and works with team members to exceed client requirements.
  • Collaboration: Fosters collaboration with other teams.
  • Handles the largest and most complex client issues
  • Facilitates talent development for associates, including assistance with establishing and overseeing individual development plans (IDPs).
  • Participates in task forces and stretch assignments

COMPETENCIES

 

Education

  • Bachelors or equivalent in education and experience

 

Knowledge, Experience, and Skills:

 

Required

  • 3 - 5 years in operations and/or retirement plan servicing
  • Strong knowledge of MS Office
  • knowledge in analysis to identify root causes
  • Strong attention to detail
  • Communication Skills: Uses effective communication skills to consult with clients.
  • Presentation Skills: Communicates with client and employees at all levels professionally and effectively.
  • Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions and implement actions.
  • Anticipates, identifies, eliminates and resolves problems in a timely manner.
  • Conducts an in-depth analysis of the client's requirements and specifications to determine the appropriate course of action.
  • Teamwork/Collaboration: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
  • Customer Focus: Demonstrates a strong focus on customer service.
  • Leadership
  • Ability to learn

 

 

Preferred

  • Cash reconciliation experience
  • Tax experience relating to qualified retirement plans would be ideal

 

 

NOTE TO JOB SEEKERS

 

Please note that any offer of employment will be conditional upon a background check, including a criminal record check

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Categories

Industry

  • Other
Posted: 2021-04-19 Expires: 2021-06-11

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Team Leader, Retirement Services

ADP
Salem, NH 03079

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