1+ months

Talent Development Operations Manager

Roseland, NJ 07068

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

ADP is hiring a Talent Development Operations Manager. In this role, you will be responsible for managing and supporting the planning and deployment logistics for ADP's Talent & Performance Acceleration (TPA) team's talent planning, leadership development and performance management initiatives and solutions. This role focuses on establishing and ensuring consistency of quality standards and standard operating practices for Learning Management System administration, program planning, session logistics, participant communications, coordination and session scheduling with facilitators, program enrollment management, participation tracking and reporting, and infrastructure/tools to support and operationalize the execution of solutions and drive continuous process improvement.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.


  • Oversee the Talent Development Operations team's usage of the Learning Management System (SAP Litmos) and establish best practices and efficient processes to support curriculum setup, enrollments and attendance tracking
  • Supervise program logistics team members
  • Establish quality standards and standard operating procedures for program planning & logistics, participant communications, coordination and session scheduling with facilitators, program enrollment management, participation tracking and reporting, and usage of tools and infrastructure in order to ensure efficient execution
  • Identify processes and tools to support new initiatives
  • Seek efficiencies and continuous improvement of operational efforts to maximize productivity
  • Balance team's learning management administrative efforts with optimizing participant and internal partners' experience
  • Appropriately plan the capacity of shared resources to address project requests from TPA team and internal partners
  • Partner with TPA's measurement and reporting specialist to track completion and program metrics
  • Oversee and manage strategy and tactics for TPA communications and translations process
  • Maintain strong partnership with internal partners and vendors


  • Bachelor's or equivalent experience (or equivalent in education and experience)
  • 8 years of directly related experience
  • 3 years of leadership experience
  • Learning Management System knowledge (Litmos preferred)

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-12-16 Expires: 2021-02-14

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Talent Development Operations Manager

Roseland, NJ 07068

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