5 hours

System Engineer II - Backup and Storage (Req 829)

Reliance Steel and Aluminum Co.
Cypress, California 90630
  • Job Code
    Div. 98 (Req 829)
  • Job Type
    Employee
  • Job Status
    Full Time

Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.

JOB SUMMARY

The Systems Engineer II is responsible for the support and delivery of the Backup environment with secondary responsibilities for the Storage environment. The Systems Engineer II will assist in the implementation and support of data recovery initiatives, processes, and procedures. The Systems Engineer II will assist in documenting and generating frequent reports to management and other IT users along with monitoring support tickets and assisting during audits by providing specific documentation and reports as required. The Systems Engineer II will participate in all backup technology upgrades and related functions as required, as well as assisting in supporting certain Data Center initiatives.

ESSENTIAL FUNCTIONS

  • Recover lost data by helping to administer support to all aspects of the Backup environment and following processes and procedures in support of the Backup environment.
  • Support for Disaster Recovery environment by assisting appropriate IT teams as requested.
  • Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personal and subsidiaries as required.
  • Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated.
  • Performs regular restore testing (with or without assistance) working with various IT teams and documenting results.
  • Participate in all backup technology upgrades and implementations that are intended to support and enhance recovery efforts and providing support to all backup related initiatives.
  • Provide on call and onsite support for Backup and Storage environments.
  • Resolve backup failures on a regular basis and document accordingly.

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

  • Provide onsite support at the Phoenix and Atlanta area datacenters, when required.
  • Trains others on the backup functions and technologies as requested.

CORE COMPETENCIES
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:

  • Frame problems before trying to solve them
  • Seek advice from those who have solved similar problems
  • Follow up to ensure that the problem has been resolved
  • Document and disseminate identification and resolution of problems to avoid future redundant work efforts
  • Break down problems and identify all of their components
  • Provide insight into the root-causes of problems 
  • Anticipate problems and is proactive in addressing them

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
     Able to:

  • Gather data and others' input when making decisions
  • Considers lessons learned from experience, differing needs, and the impact of the decision on others
  • Escalate decisions when appropriate balance analysis, insight, experience, and perspective when making decisions
  • Find solutions that are acceptable to diverse groups with conflicting interests and needs

 
Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
     Able to:

  • Provide service to internal and external customers to satisfy their needs and expectations
  • Listen to concerns and resolve reported issues effectively and promptly
  • Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system 
  • Commit to continuous improvement                                                                                                                                    
  • Establish relationship with customers providing education as appropriate
  • Deliver high quality solutions

 
Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.
     Able to:

  • Establish rapport with co-workers easily
  • Work with others to achieve goals
  • Listen and respond constructively to other team members' ideas
  • Encourage and facilitate cooperation, pride, trust and group identity
  • Foster commitment and team spirit
  • Offer support for others' ideas and proposals
  • Be open with other team members about his/her concerns
  • Share his/her expertise with others

 
Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.
     Able to:

  • Facilitate between own functional area and areas below or above in the work stream as needed
  • Set well-defined and realistic goals
  • Comply with established policies and procedures
  • Accept responsibility for mistakes
  • Take ownership of successful outcome of work assignments/projects through collaborative efforts with team
  • Minimize re-work
  • Seek out learning opportunities
  • Identify training needs and take action to obtain knowledge                                                                             
  • Persistently push self and others for results
  • Help others
  • Provide consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.
     Able to:

  • Understand Reliance business and how technologies can support business processes

 
Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.
     Able to:

  • Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
  • Ask questions and summarize what was heard to prevent miscommunication
  • Present information in a concise and focused manner
  • Listen to others
  • Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
  • Produce written information, which may include technical material that is appropriate for the intended audience

 
Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
     Able to:

  • Act in a proactive and achievement-oriented manner
  • Treat co-workers in a fair and equitable manner
  • Behave in a tactful, compassionate, and sensitive manner
  • Empower others by sharing information
  • Actively listen and clarify information as needed
  • Foster an atmosphere of open communication

Required Skills:

  • Bachelor’s Degree or equivalent work experience in a related field required
  • 3+ years’ experience in a backup and storage role for an IT organization required, preferably in a large enterprise setting
  • 2+ years’ exposure to Dell/EMC Avamar and Data Domain required.
  • 2+ years’ exposure to Veritas NetBackup required.
  • Backup experience with cloud workloads, including AWS and/or Azure preferred
  • Exposure to a majority of the following preferred:
    • Dell/EMC DPA
    • Dell/EMC Isilon, CIFS/NFS and security/permissions
    • IBM BRMS
  • Must be self-motivated and able to work independently, with minimal supervision and as part of a team
  • Detail oriented with excellent interpersonal communication and customer service skills.
  • Ability to think outside the box
  • Resourceful, excellent troubleshooting skills
  • Understand current security threats and be able to work with others to proactively protect environment
  • Understanding of networking concepts and technologies including TCP/IP, DNS, DHCP, etc. required
  • Excellent analytical, verbal, and written communication skills required.
  • Ability to influence, communicate effectively and interact with diverse personalities required.
  • Must have strong organizational skills and multi-tasking skills in order to meet required deadlines in a fast paced work environment
  • Knowledge and experience with a variety of scripting languages such as Powershell, batch files, etc. a plus
  • Knowledge of Dell/EMC VMAX/PowerMAX, Dell/EMC RecoverPoint, and Brocade SAN Switching a plus
Application Process:  To be considered for this position, the candidate must submit their resume to recruiting@rsac.com and specify the title and requisition number for which they are applying in the subject line or body of the email.
We are an Equal Opportunity/Affirmative Action Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.
 
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for the position or to participate in an interview, please let us know. 
 
Reliance Steel & Aluminum Co. provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990.  Applicants who need accommodation in the job application process should contact Gabe Muñoz at (213) 576-2426 or e-mail 
Gabriel.munoz@rsac.com
 to request an accommodation.

Categories

Posted: 2020-04-03 Expires: 2020-05-03

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System Engineer II - Backup and Storage (Req 829)

Reliance Steel and Aluminum Co.
Cypress, California 90630

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