1+ months

Supply Chain Support Supervisor

Atlanta, GA 30308
JobTitle: Supply Chain Support Supervisor
Job ID: 360336_en-us
Salary Range: null- null
Job Category: Logistics/Supply Chain/Import
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Supply Chain Support Supervisor manages a team of 5-15 associates in a supply chain support desk environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, inventory levels, and other supply chain related support. Duties may include providing associate support, training, and executing customer service.

Duties include:
  • Supervising, coaching and providing support to contact center associates
  • Ensuring issues are handled efficiently, accurately and in a timely manner
  • Working directly with Managers to achieve all contact center goals and objectives
  • Utilizing call routing, ticketing, knowledge base, call center tools, and supply chain applications
  • Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team
    MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
    40%-Supervises associates to ensure calls and transactions are processed in a timely and accurate manner
    Provides coaching to team and resolves issues/needs
    Support associates development and growth via 1:1 s and shadow sessions.
    30%-Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures
    Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively
    15%-Lead key Coordinator initiatives and drive change management
    Assist Manager by working procedures, prepare work schedules and expedite workflows
    15%-Strive to provide process improvements and play a key role in implementation
    Create a work environment that instills the core values of The Home Depot.

    NATURE AND SCOPE
    Position Report to Supply Chain Support Manager

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Travel:
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-08 Expires: 2020-11-26

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Supply Chain Support Supervisor

Home Depot, Inc.
Atlanta, GA 30308

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