18 days old

STEPS Fix It Call Center Operator 2nd shift

Lexington, KY 40507
Job Title STEPS Fix It Call Center Operator 2nd shift
Requisition Number TE05351
Department Name 3J532:STEPS Temporary Employment
Work Location Lexington, KY
Salary Range $14.04 + shift differientials
Type of Position Temporary
Position Time Status Part-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements

Requires sitting in front of a computer for long periods of time


Thursday, Friday and Saturday 3p-11p, with every other Wednesday 3p-11p, holidays and other shifts as needed.

Job Summary

Under direct supervision of the Operations Supervisor, this position is responsible for 24 – 7 coverage for maintenance requests and key security within the Fixit Housing Call Center. These job orders come in via email, text, SAP portal and telephone call that is recorded from residents that live in University residence halls and Family and Graduate apartments. Accept telephone call requests and electronic job orders and enter them into SAP. Monitor job ticket flow by opening, closing, editing and reporting discrepancies to management. Dispatch maintenance, custodial and other staff as needed in response to received requests. Distribute and secure all keys within the residence halls and apartments. Monitor security cameras for functionality and report any potential security issues to appropriate personnel. Run reports, resolve customer complaints and other duties as assigned by management

Skills / Knowledge / Abilities

Must be able to follow written and verbal procedures with attention to detail Must be able to recognize, react, and follow defined emergency procedures, and to quickly communicate with supervisory personnel when unforeseen emergencies emerge to prevent loss of life or damage to University assets. Must be able to work independently, think critically and prioritize work based on emergency situations. Use of general office equipment, multiline phone systems, Microsoft software applications and typing skills. Must be customer service oriented.

Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 04/12/2021
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2021-03-24 Expires: 2021-04-23

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

STEPS Fix It Call Center Operator 2nd shift

University of Kentucky
Lexington, KY 40507

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast