3 days old

Staff RTC Engineer

LogMeIn
Bengaluru, KA 560002 Work Remotely

Job Description

Overview

We are currently hiring aStaff RTCEngineerin our Bangalore office. This is a great opportunity for someone who has the desire to work with teams that are passionate about lean startup principles, innovation and creating amazing customer experiences.As aStaff RTCEngineeryouwill be followingstandard operating procedures using expertise and some judgment in support of the day-to-day operation of LogMeIn data centers and will play a supporting role for larger projects, such as the expansion and capacity upgrades. A StaffRTCEngineer will have some measure of autonomy in making tactical decisions. StaffRTCEngineer should specialize in building and managing Service Provider grade audio network and telecom services. He should actas a thought leader and technical expert in the areas ofvarious Audio technologies, modernization and operations with an understanding of both legacy technologies as well as next gen emerging technologies.

TechnicalResponsibilities

  • Responsible for designing and maintaining a carrier-grade audio network and telecom services that are driven by quality and uptime.
  • On-call availability in a follow the sun model
  • Investigate and resolve alarms/ alerts from various systems in audio infrastructure/ Solution.
  • Own and resolve tickets escalated by NOC, Customer Support and Telecom vendors.
  • Responsible for the CLEC subsidiary of LogMeIn - GetGo Communications LLC.
  • Develops and maintains relationships with partner telecoms - domestic and international.
  • Monitors telecom costs and revenues. Works with existing partners and seeks out new partners to lower costs and increase revenues while maintaining quality.
  • Maintain a monitoring system that allows internal customers of Telecom services to view each call that passes through the infrastructure.
  • Operate complex toll-free termination LCR and develop plans and implementation for origination LCR - domestic and international.
  • Develop tools and reporting to provide real-time data to drive decisions that affect quality and costs/revenues.

Skills andQualifications

  • 5yearsor more of large telecom, CLEC or IVP carrier level experiencepreferred(Technical, Regulatory, Compliance, Billing)
  • 3 years hands-on SBC experience(preferably SONUS)
  • Proficient in PSTN Audio, SIP/ VoIP, Linux/ bash
  • Solid understanding of TCP/IP, data networking
  • Strong knowledge of SNMP based monitoring solutions.
  • Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts ofinformation withattention to detail and accuracy
  • Must be very customer oriented and eager to engage
  • Able to solve complex problems by successive decomposition
  • Experience juggling multiple responsibilitiesand prioritizationof conflicting requirements
  • Basic understanding Monitoring, SMTP, NTP, SNMP
  • Basic programming experience a plus (Python, Ansible)
  • Be a fast learner and take ownership of knowledge gaps.
  • Experience juggling multiple responsibilities and understanding of prioritization
  • An understanding of Public Cloud offerings such as Azure, AWS, Google Cloud and others an advantage.

Good to have

  • Knowledge of and experience withtandem switches, LERG, toll free routing, SS7/TDM,and LCR.
  • Knowledge and understanding ofPSTNand VoIP operations, SAAS business models,and business collaboration systems.
  • Coding skills

At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.

Categories

Posted: 2020-11-20 Expires: 2020-12-20

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Staff RTC Engineer

LogMeIn
Bengaluru, KA 560002

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