1+ months

Staff Product Specialist (Technology Product Manager)

Atlanta, GA 30308
JobTitle: Staff Product Specialist (Technology Product Manager)
Job ID: 362755_en-us
Salary Range: null- null
Job Category: Technology
Employment type: Full Time

Position Description:
POSITION PURPOSE

 Top Requirements

  • 5+ years’ experience developing and improving the Portfolio Management (PPM) processes
  • 3+ years’ experience in strategy, product and project delivery; engaging stakeholders and developing efficient processes  
  • Recent experience in managing full product life cycle; customer/user requirements, value prioritization, and Agile/SCRUM product delivery
  • Knowledge of enterprise Information Technology, Software Engineering and User Experience
  • Strong entrepreneurial spirit, communication skills and motivation for results

    Infrastructure seeks to continually improve service for it’s customers by providing an experience which efficiently connects its plans with the delivery of its objectives. The Portfolio Services team leverages a collaborative interface for the planning strategies, assets, objectives and projects, by which the organization can then deliver and communicate with its customers and stakeholders. This is accomplished leveraging a suite of products which empower its leadership to manage the business, in a streamline and efficient manner. Role Purpose: the Staff Product Support Specialist performs a critical function, fulfilling responsibilities which prioritize, coordinate, and implement opportunities for improving the Strategy and Delivery governance processes. This is accomplished by engaging with customers, product teams, and software engineering in a product management capacity, identifying opportunities to improve the process. The candidate will posess knowledge of enterprise Information Technology (infrastructure specifically), portfolio project management (PPM) and modern development. The ideal candidate will embody entrepreneurial spirit, be an agent of visionary change and demonstrate high motivation for results.

    The processes / products contained within this role include:

    • Age of the Fleet – software and hardware asset age and renewal

    • Strategy Initiatives – intake and prioritization of value objectives, aligned to strategies

    • Delivery Progress – project status of in flight initiatives

      Key Responsibilities

      Strategy and Planning:

      • Represents the voice of the customer and stakeholders; conduct end user research, collaborating with internal and external stakeholders to understand needs

      • Translates vision of the Product Owner into goals and initiatives; asses value, determine MVP, prioritize work and sequence

      • Evaluate research and market analysis; recommend the best solutions and ensure that products remain or become best in class

        Support & Enablement:

        • Responsible for ensure the products deliver value; prioritize, and continually weigh the competing factors of our objectives, limited resources, and demands from various stakeholders

        • Business & technical savvy translate requirements when interacting with diverse teams

        • Coordinate the requirements for collection of business intelligence to support the product; real-world user data, customer feedback, and performance metrics

          Delivery & Execution:

          • Perform Product Manager responsibilities for the applications; set the feature list, priorities for development and acceptance

          • Enable change by defining needs and recommending solutions that deliver value to stakeholders

          • Participate in advanced troubleshooting (technical & user). Provide prioritization based on tangible benefits and/or user experience 

          • Receives questions and challenges from customer teams directly; troubleshoots issues, recommends solutions, escalates accordingly  

            Administration & Learning:

            • Collaborate with other Portfolio Services product leads to promote and standardize product management processes

            • Coordinate with development team the creation of documentation for end users, product acceptance and KBs / training
              MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

              25% - Support & Enablement:

              Participates in advanced troubleshooting and drives resolution
              Interfaces with business stakeholders and IT teams to elicit problem details
              Addresses technical issues both synchronously and asynchronously; escalates accordingly

              30% - Delivery & Execution:

              Provides after hours, overnight, and weekend on-call support
              Provides advanced support for VP level and above
              Partners with other teams to consult, provide technical expertise, and assist in resolving high level technical issues; engages with IT project and product teams as needed at a SME level; engages other teams to fix at root cause level when appropriate
              Develops requirements and specifications for project and product lifecycles
              Identifies diagnostic utilities to aid in troubleshooting
              Researches and drive the implementation of software updates, drivers, and knowledge bases to aid in problem resolution
              Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor
              Identifies process and systems improvements that drive quality within the team
              Acts as a role model for maintaining relationships with site leadership

              5% - Administration & Operations:

Categories

Posted: 2020-10-16 Expires: 2020-12-18

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