28 days old

Sr. UX Researcher

Framingham, MA 01701
**Description**

Staples,
Inc.







**Sr. UX Researcher**







Framingham, MA













**Position Description:** Support the Product and UX teams by driving
customer insight through applying the best research techniques for any given
situation, including competitive reviews, focus groups, heuristic evaluations,
field studies, A/B tests, usability tests, surveys, cognitive walkthroughs,
contextual inquiries, and benchmark studies. Plan and facilitate participant
recruitment. Organize research findings to serve as inputs for designs, task
flows and requirements. Partner with UX Architects to review and develop user
flows. Champion the use of research findings. Participate in cross-functional
design brainstorms and be a customer advocate. Moderate in-person and remote usability
sessions. Identify areas of opportunity to improve the customer experience.
Telecommuting is
allowed.
















**Qualifications**

**RequiredExperience/Skills** : Requires a Bachelors degree in Information Design, Industrial
Design, Human Computer Interaction, User Experience Research or a directly
related field plus four (4) years of experience with practical user research in
web-based applications or sites. Experience must include:













**Four (4) years in the following (experience may be gainedconcurrently):**









+ Utilizing online testing tools, including UserTesting.com or Zurb:

+ Supporting a UX team by driving research strategies for thesituation, including competitive reviews, focus groups, heuristic evaluations,field studies, A/B tests, usability tests, surveys, cognitive walkthroughs,contextual inquiries, and benchmark studies;

+ Synthesizing, analyzing, and organizing research findings to serveas inputs for designs, task flows and requirements;

+ Partnering with UX Architects to review and develop user flows;

+ Championing the use of research findings;

+ Participating in cross-functional design brainstorms;

+ Advocating for clients;

+ Improving client experience;

+ Conveying findings and recommendations to executive-level audience;and





























**Three (3) years in the following (experience may be gainedconcurrently):**









+ Planning and facilitating participant recruitment;

+ Moderating in-person and remote usability sessions.













Qualified applicants please submit resume to: https://staples.taleo.net/careersection/jobdetail.ftl?job=1137219&lang=en




_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2020-09-22 Expires: 2020-10-22

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Sr. UX Researcher

Staples
Framingham, MA 01701

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