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Sr. Manager - Pro Customer Experience (131427)

Home Depot, Inc.
Atlanta, GA
  • Job Code
Sr. Manager - Pro Customer Experience - Atlanta GA 30308 Skip Navigation
Job Details

Sr. Manager - Pro Customer Experience (131427)

GA - Atlanta

  • Date Posted: Jul 12, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
The Sr. Manager of Pro Customer Experience is responsible for driving revenue, traffic, customer activation and learning content for our Pro customers. This role works closely with Core Marketing, Online Merchandising, Loyalty and Product Management.

The role will support in-depth business and marketing reviews, communicate and present across all levels of the organization and support cross-functional teams. Importantly, the Sr. Manager of Pro Customer Experience, must be able to work at the strategic level (generating innovative ideas for growth) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams).


  • Identify opportunities: Conduct industry and competitive analysis, customer research, acquisition opportunities and identify the most attractive growth opportunities
  • Manage projects: handle day-to-day issues associated with implementing a new initiative; work with store planning, visual merchandising, store and divisional associates. May lead full pilot implementations of selected initiatives.
  • Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store personnel, merchants, other HD companies, non-HD companies, vendors, etc.)
  • Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores, & other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates, talking to customers
  • and interviewing merchants.
  • Communicate with Senior Management: Prepare presentations for growth steering committee, president's meeting and other meetings in order to communicate and solicit feedback and input at various stages of individual initiatives
  • Acquisition leadership: Ad hoc involvement in selected strategic acquisitions, including identification of candidates, industry evaluation, negotiations, and post-acquisition follow-up and tracking.
  • Select, develop, and motivate assigned staff.


  • Typically reports to Director
  • Direct and indirect reports typically include 3 professionals and 1 support associate.
  • Typically negotiates in a competitive or adversarial environment.
  • Typically faces complex issues that differ from those typically faced within the industry or profession.
  • Typically considers new courses of action within broad policies and medium-term goals when solving problems.
  • Typically determines what should be done in a functional area or business unit within the broad policies and principles or very general goals.


Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Additional Environmental Job Requirements:
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
6 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • 6 years relevant marketing / ecommerce / retail experience
  • MBA / Masters Degree preferred
  • Knowledge of analytical techniques
  • Financial acumen/budget management
  • Digital marketing experience

Knowledge, Skills, Abilities and Competencies:
  • Supervisory Skills
  • Ability to communicate with Executive group
  • Strong Basic Math and Logic Skills
  • Computer Literate/Comfortable with Database Structure
  • Conflict Resolution
  • Basic understanding of retail environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-08-20 Expires: 2019-09-19

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Sr. Manager - Pro Customer Experience (131427)

Home Depot, Inc.
Atlanta, GA

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