1+ months

SR ANALYST PRO CUSTOMER EXEC

Jacksonville, FL 32205
JobTitle: SR ANALYST PRO CUSTOMER EXEC
Job ID: 350407_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

The Home Depot is creating a new website exclusively for Pros designed to build out all the tools and applications that professional business customers need. As part of the Pro Customer Experience team, Senior Analysts hold a variety of responsibility. Senior Analysts of Pro Analytics analyzes business trends and customer behavior data to identify opportunities for website enhancements to provide the best customer experience and increase growth in online sales. Key responsibilities include but are not limited to:

  • Development of advanced analytics to support the company’s strategic objectives
  • Analyzing business trends and customer behavior
  • Analyzing behavior on specific tools and features of the site
  • Comparison between in store and online shopping behaviors through data
  • Identifying trends across customer segments for online behaviors
  • Support complex reporting needs like building KPI dashboards for various business, IT and senior leadership teams
  • Perform complex deep dive analysis to troubleshoot or identify the root cause for site issues or any dip in conversion or other KPI’s.
  • Create analytics, translate business questions to actionable insights, support ongoing analytical needs, design new analytical tools, and collaborate with cross-functional teams to deliver high quality analytical solutions
  • Leverage effective communication skills to translate complex analyses into understandable insights, with a passion to learn and develop


    MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

    • 20%-Lead Project Teams of Analysts and other associates.
    • 20%-Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization.
    • 20%-Produce documents for teams and leadership to review and utilize.
    • 20%-Deliver presentations to teams and executive leaders and sponsors.
    • 20%-Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.


      NATURE AND SCOPE
      This position reports to Sr Manager or Manager Customer Execution
      This position has no direct reports

      ENVIRONMENTAL JOB REQUIREMENTS
      ENVIRONMENT:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      TRAVEL:
      Typically requires overnight travel less than 10% of the time.

       

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Posted: 2020-02-27 Expires: 2020-04-26

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SR ANALYST PRO CUSTOMER EXEC

Home Depot, Inc.
Jacksonville, FL 32205

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