1+ months

SPECIALTY DEPT SUPERVISOR

Emeryville, CA 94608
JobTitle: SPECIALTY DEPT SUPERVISOR
Job ID: 359989_en-us
Salary Range: 0.0- 0.0
Job Category: Retail/Merchandising
Employment type: Full Time

Position Description:
POSITION PURPOSE
Sales Department Supervisors are responsible for ensuring that excellent customer service is provided to all Customers within their assigned department(s). They achieve this goal by supervising and providing training to Customer Service Associates within their departments. In addition they provide valuable input into merchandising decisions to the Sales Assistant Store Managers (ASMs) and the Freight Team. In order to do their jobs effectively, they must have excellent customer service skills, strong product
knowledge and the ability to lead and develop others.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
SERVING CUSTOMERS
Using the racetrack and coaching other Associates to use the racetrack to proactively seek and satisfy Customers
Providing outstanding service to external and internal Customers (e.g., assisting Customers in store or on phone, loading merchandise into Customer cars, handling complaints, etc.)
Ensuring special orders are processed in a timely and professional manner
Scheduling Associates effectively to customer service demand in labor management
SUPERVISING ASSOCIATES
Responsible for overseeing work activity within his/her department(s)
Communicates store and Home Depot objectives to associates
Supervising Associates within department(s) of responsibility
Scheduling Associates work time and training within department(s) of responsibility (to be approved by Store Manager)
Training, coaching and developing Associates customer service skills and product knowledge within department(s) of responsibility
NATURE AND SCOPE
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors near the department are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Usually in a comfortable environment but with regular exposure
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-08-31 Expires: 2020-10-29

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SPECIALTY DEPT SUPERVISOR

Home Depot, Inc.
Emeryville, CA 94608

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