1+ months

Solution Advisor II - Time Labor Management

Tempe, AZ 85281

The Solution Advisor role is to aid overall client satisfaction by providing dedicated ownership of large, complex, value-added tasks and/or services requiring project coordination with a tenured, skilled, and dedicated team within the Service organization. Uses technical knowledge to consult with client to determine best practices and methodology to accomplish project goals. Functions as liaison between and among client and cross-business unit multi-product staff to analyze client needs, develop project plans and effectively implement changes. Contributes towards improved quality and client retention in addition to loss prevention. The majority of these services are billed to the client on an hourly basis in addition to all other standard processing fees and are delivered with a high degree of professionalism and accuracy based upon clearly defined project scope and estimate.

 

The core responsibilities of the Solution Advisor are:

  • Benefit Accruals
  • General Ledgers
  • Customs
  • Acquisitions/Mergers
  • Standardizations
  • Multi-Product projects
  • Master File extractions for clients terminating service (Payroll technology)
  • Transfers to other BUs (Payroll technology)
  • Spin-Offs (HR technology)
  • Addition of New Company Codes (HR technology)
  • Pay Frequency Changes (HR technology)
  • PES Integration (HR technology)
  • WFN Upgrades (HR technology)
  • Client Re-engagement (HR technology)

Responsible for the successful service delivery of large, complex, value-added tasks/projects to clients. Projects require advanced functional area knowledge and/or advanced product expertise and could have multi-product implications. May involve on-site client visits. Assist Service with designated technical tasks during peak periods. For example, Resolution queues, Open Enrollment, Client Outreach Campaigns.

  • Identifies and develops project plans.
  • Monitors project progress and provides regular updates to the client, and vested ADP stakeholders.
  • Determines the components of the project and prepares project plan and scope of all required activities, including involving all ADP Business units whose assistance may be required.
  • Performs testing and validation as required.
  • Resolves any problems or issues that may arise throughout the project.
  • Support clients by supplying resources such as documentation and training
  • Coordinates the billing of client for project services
  • Payroll Technology: Act as regional custom champion, working in partnership with the Custom Solution Center to effectively handle all changes and/or modifications to custom programs. This requires the coordination of activities (analysis, design, testing) between Project Services, Custom Solution Center, 3rd Party Administrators and our clients.

HR Technology: Act as Project Manager to coordinate client re-engagements. Assess current utilization of related ADP products and client knowledge. Make recommendations to enhance current scope of products and training needs, in conjunction with client, prepare project plan to implement recommendations.

 

Serves as the subject matter expert for all major Project Services tasks. Coaches and mentors Solution Advisor team members as a subject matter expert in product, process, and project related areas. Assists in leading team meetings.

 

Experience with Workforce Now Database Merge process highly desirable.

 

Experience with Workforce Now Migrations or Spins/Merges beneficial

Experience with ADP Time and Labor products.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Categories

Industry

  • Other
Posted: 2021-05-04 Expires: 2021-07-22

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Solution Advisor II - Time Labor Management

ADP
Tempe, AZ 85281

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast