1+ months

Shortage Control Analyst (Entry Level - Finance, Business & Economics Grads)

Framingham, MA 01701

In this role you will provide support for the Asset Protection team as it related to cargo loss. This role will partner with teams cross functionally to research and identify cargo loss. The role requires a strong analytical background as well as someone that is willing to roll up their sleeves and dig into processes and procedures to get a true understanding of cargo loss issues.

**Primary Responsibilities:**

+ Analyze and interpret documentation to validate responses as they relate to cargo loss

+ Work within established timeframes to complete claims research and respond to external customers and internal Staples analysts

+ Establish and maintain open communication with assigned courier teams and Staples Courier support field management

+ Monitor the performance of courier POD Research compliance by supporting assigned courier contacts and escalating recurring issues to Staples management for resolution.

+ Call and follow up with customers regarding rebill research with the intention of recovering product or dollars

+ Prepare and file inbound claims with the highest level of accuracy


**Basic Skills:**

+ 1-3 years of related work experience

**Preferred Skills:**

+ BA/BS Strongly Preferred

+ Strong verbal and written communication skills

+ Comfortable making outbound calls to customers

+ Excel skills strong plus

+ Demonstrated analytical ability

+ Ability to comprehend and analyze large amounts of data then draw accurate conclusions

+ Comfortable working in a fast paced environment with minimal supervision

_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2020-09-24 Expires: 2020-11-14

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Shortage Control Analyst (Entry Level - Finance, Business & Economics Grads)

Framingham, MA 01701

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