16 days old

SERVICES MANAGER OPERATIONS PROCESS, PRODUCT

Atlanta, GA 30308
JobTitle: SERVICES MANAGER OPERATIONS PROCESS, PRODUCT
Job ID: 364544_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
Lead Services Operations and IT Strategy for our Home Depot Measurement Services (HDMS) business unit.  This role will help build out a long-term business process and IT roadmap in partnership with our HDMS leadership team.  The role is tasked with successfully defining processes, aligning IT resources and managing through the delivery of IT projects to support the business requirements.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations

NATURE AND SCOPE
This position reports to the Director of Services Operations
This position has 0-5 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area.
Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-11-13 Expires: 2020-12-17

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SERVICES MANAGER OPERATIONS PROCESS, PRODUCT

Home Depot, Inc.
Atlanta, GA 30308

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