22 days old

HDIS Catalog Program Manager

Atlanta, GA 30308
JobTitle: HDIS Catalog Program Manager
Job ID: 361761_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE

The HDIS Catalog Program Maanger position is responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the management and enhancement of the HDIS catalog.  The program manager will focus on delivering incremental value by driving changes and working closely with a team of developers, designers, and business partners. They will support in-depth business documentation, communicate and present across all levels of the organization, and facilitate cross-functional alignment for both business and IT teams. The Program Manager will bridge the technical and business worlds as they design both short and long-term solutions for the business and field teams.

 MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations

NATURE AND SCOPE
This position reports to the Director of Services Operations
This position has 0-5 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-30 Expires: 2020-10-31

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HDIS Catalog Program Manager

Home Depot, Inc.
Atlanta, GA 30308

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