12 days old

Services License Manager, Los Angeles, CA (Harrington)

Los Angeles, CA 90017
JobTitle: Services License Manager, Los Angeles, CA (Harrington)
Job ID: 368135_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
Ensures The Home Depot, Home Services, compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
  • Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality.
  • Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
  • Ensure customer satisfaction as well as acting primary decision-maker regarding resolution of customer complaints related to THD Services installations.
  • Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
  • Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance
    NATURE AND SCOPE
    Typically reports to Senior Manager, Compliance Operations.
    No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise
    Travel: Typically requires overnight travel up to 25% of the time

Categories

Posted: 2021-01-11 Expires: 2021-02-10

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Services License Manager, Los Angeles, CA (Harrington)

Home Depot, Inc.
Los Angeles, CA 90017

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