1+ months

SERVICES LICENSE MANAGER – MASTER TRADESMAN NEEDED (PLUMBER / ELECTRICIAN / HVAC)

Allentown, PA 18105
JobTitle: SERVICES LICENSE MANAGER – MASTER TRADESMAN NEEDED (PLUMBER / ELECTRICIAN / HVAC)
Job ID: 343962_en-us
Salary Range: null- null
Job Category: Management
Employment type: Full Time

Position Description:
POSITION PURPOSE:

Master License Preferred!  Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
  • Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
  • Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
  • Primary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000.
  • Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
  • Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance
    NATURE AND SCOPE
    • Typically reports to Director National Services
      • No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
        Additional Environmental Job Requirements:
        Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
        Typically requires overnight travel more than 50% of the time.

Categories

Posted: 2019-12-17 Expires: 2020-02-15

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SERVICES LICENSE MANAGER – MASTER TRADESMAN NEEDED (PLUMBER / ELECTRICIAN / HVAC)

Home Depot, Inc.
Allentown, PA 18105

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