12 days old

Service Manager, Lombard

Lombard, IL 60148
JobTitle: Service Manager, Lombard
Job ID: 364306_en-us
Salary Range: null- null
Job Category: Sales
Employment type: Full Time

Position Description:
POSITION PURPOSE
Conduct and/or manage all functions and future growth of the parts and service department for The Home Depot.
Assist all customers, internal and external, with part and equipment recommendations. Handle all service or parts related inquiries and orders.
The Input of any data entry information to include: customer orders, purchasing, receiving, reports, and inventory, as needed.
Schedule all equipment repairs and service activities, in the shop and at the customer location, while adhering to our first in, first out policy for repairs.
Create and develop new business opportunities in all markets for part and service sales.
Help to maintain adequate inventory, both in the shop and in the service van(s) with focus to optimize repair turn-around times and inventory cycle times.
Provide follow up calls for repair estimate approvals and to assess customer satisfaction.
Maintain and update all service manuals and files. Maintain all daily and monthly reports and records pertaining to the department.
Ensure the service department is always neat, clean, organized and all employees present themselves as service professionals.
Work with Operations Managers and National Service Manager to continually optimize performance via process improvements.
Assist Operations Manager with proper maintenance and operation of all service vehicles per company policy.
Always attempt to keep customers satisfied with high work quality and timeliness of repairs, while providing prompt responses to all inquiries.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50%- Parts and repair order entry, inquiry and follow-up. Estimate approvals, part quotes, vendor warranty, part lookup, etc.
25%- Technician scheduling and prioritizing. Tech training and assistance.
25%- Work with the sales, sales support, transportation, and warehouse teams to ensure we exceed customer expectations with regard to repair and part services.
NATURE AND SCOPE
This position reports to the IBDC Operations Manager/National Service Manager.
This position has 3 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-11-12 Expires: 2020-12-12

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Service Manager, Lombard

Home Depot, Inc.
Lombard, IL 60148

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