28 days old

Service Management Platform Operations Leader

Tampa, FL 33607

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Policy, Strategy, and Leadership - Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwCs Information Technology team.

To really stand out and make us ?t for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Arrange appropriate assignments and experiences to support others learning and development.
- Seek out different ways to use current and relevant technological advances.
- Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
- Deploy methods to keep up with, and stay ahead of, new developments and ideas.
- Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
- Drive and take ownership for developing networks that help deliver what is best for stakeholders.
- Proactively manage stakeholders to create positive outcomes for all parties.
- Uphold the firms code of ethics and business conduct.

Job Requirements and Preferences: 

Basic Qualifications: 

Minimum Degree Required: 
High School Diploma

Minimum Years of Experience: 
8 year(s) plus 5+ years IT Operations / support management experience preferred.

Preferred Qualifications: 

Degree Preferred: 
Bachelor Degree

Preferred Fields of Study: 
Information Technology, Computer Systems Analysis, Management Information Systems

Additional Educational Preferences: 

Bachelor's degree or 15 years of IT experience in progressive IT roles

Certification(s) Preferred: 


Preferred Knowledge/Skills: 

Demonstrates proven thought-level leadership abilities and success in providing strategic leadership to help set the technology direction and strategy, including:

  • Leading ServiceNow projects and operations in a large multinational organization;
  • Providing strategic direction, roadmaps and product/service leadership for the ServiceNow platform & applications;
  • Making recommendations to leadership on strategic imperatives to align the IT organization with firm strategic objectives to establish IT is well positioned to deliver on the objectives;
  • Negotiating policy in support of delivering the ServiceNow roadmap and IT investment requests;
  • Driving prioritization of IT initiatives to incorporate business priorities into the governance process and technology prioritization for the IT budgeting process;
  • Owning digitization / enablement of business processes on the ServiceNow platform;
  • Developing, owning, and improving strategic relationships with sourcing vendors and vendor management;
  • Influencing others by facilitating dialogue, providing suggestions and/or solutions to meet customer needs;
  • Demonstrating extensive ability to lead a high performance team within a rapidly changing environment;
  • Taking an active role in the coaching and development of staff;
  • Serving as a relationship leader; and,
  • Identifying skill development needs & training staff to raise skills/core competencies.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2019-10-15 Expires: 2019-11-15

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Service Management Platform Operations Leader

Tampa, FL 33607

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