1+ months

SERVICE COORDINATOR - SAN FRANCISCO

San Francisco, CA 94014
JobTitle: SERVICE COORDINATOR - SAN FRANCISCO
Job ID: 346139_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

POSITION PURPOSE

The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services,  meet customer expectations and resolve customer service issues.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 40%-Schedule open services with customers and installers.
  • 10%-Place product re-orders when needed and track to ETA to schedule services.
  • 10%-Open new service orders for customers that call in.
  • 20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.
  • 10%-Close completed services by making completion calls to customers to confirm satisfaction.
  • 10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.

    NATURE AND SCOPE

    • This position reports to Branch Installation Manager
    • This position has no Direct Reports

      ENVIRONMENTAL JOB REQUIREMENTS

      Environment:

      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

       Travel:

      • Typically requires overnight travel less than 10% of the time.

        Categories

        Posted: 2019-12-19 Expires: 2020-02-12

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        SERVICE COORDINATOR - SAN FRANCISCO

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        San Francisco, CA 94014

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