11 days old

SERVICE COORDINATOR - PALM CITY

Palm City, FL 34990
JobTitle: SERVICE COORDINATOR - PALM CITY
Job ID: 362695_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40%-Schedule open services with customers and installers.
10%-Place product re-orders when needed and track to ETA to schedule services.
10%-Open new service orders for customers that call in.
20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center.
10%-Close completed services by making completion calls to customers to confirm satisfaction.
10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.
NATURE AND SCOPE
This position reports to Branch Installation Manager
This position has no Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant condition
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:

Categories

Posted: 2020-10-16 Expires: 2020-11-15

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SERVICE COORDINATOR - PALM CITY

Home Depot, Inc.
Palm City, FL 34990

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