24 days old

Senior Specialist, Quality Review

Vilnius, Vilniaus Apskritis 01108

Senior Specialist, Quality Review - Vilnius, Lithuania

Do you want to be a part of a team that helps ensure high-quality standards and excellent customer experience within Platform Operations? Are you detailed oriented with a desire to bring creative ideas to the table? Join Western Union as a Senior Specialist, Quality Review.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Well be looking for you to work within the Quality Assurance department supporting and working with various Platform Operations teams. Here are the main responsibilities for the role:

  • You will conduct Quality evaluations and audits on Platform Operations processes, standards, and specifications, ensuring quality standards are maintained and adhered to.

  • In addition, you may assist in the onboarding/certification process, and identifying, designing, implementing, and executing Quality Assurance initiatives.

  • You will provide feedback with recommendations to Platform/Partner Operations Specialists/Partner Quality Evaluators, Supervisors, and Managers.

  • Through calibration sessions, you will help identify recommendations on procedural and process changes, determine Quality Assurance standards, constantly recognize quality trends and additional training needs.

  • You will also assist in the development and implementation of new Quality Review processes and tools.

For this role, you will need to have:

  • Bachelors degree or its equivalent, and 1+ years experience in Operations or a similar related field.

  • Experience in Quality Assurance would be considered as an advantage.

  • You will also have sound communication and facilitation skills, be able to demonstrate analytical thinking, and have proven decision-making abilities.

  • Proficiency level working with MS Office programs is essential.

  • From previous experience, you will be expected to demonstrate flexibility to adapt, and the ability to manage multiple assignments while working independently, as well as being a team contributor.

  • You will have a strong customer focus together with a solid focus on delivery and completion of tasks within agreed timeframes.

  • You will be working in a global and multicultural environment, thus fluency in English both verbally and in writing is a must.

  • Fluency in Arabic with outstanding verbal, writing, and listening skills would be considered as an advange.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1330 2095 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.





  • Banking / Finance
Posted: 2022-06-06 Expires: 2022-07-30

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Senior Specialist, Quality Review

Western Union
Vilnius, Vilniaus Apskritis 01108

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