1+ months

Senior Product Manager - Customer Record

Atlanta, GA 30308
JobTitle: Senior Product Manager - Customer Record
Job ID: 347421_en-us
Salary Range: 0.0- 0.0
Job Category: Marketing
Employment type: Full Time

Position Description:

POSITION PURPOSEThe Sr. Product Manager – Customer Record is responsible for assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The role focuses on delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Product Managers work closely with teams of developers, designers, and business partners. They support in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams. Importantly, the Sr. Product Manager, must be able to work at the strategic level (generating innovative ideas for growth, change management) and at the tactical level (analyzing data, solving problems, being a force multiplier and leader of their teams). The Sr. Product Manager is often responsible for products that are higher-profile and/or that are larger in scope. For this specific role, the Sr. Product Manager will be working on the Customer Record Experience. Customer Record is the account master at The Home Depot supporting customer account and contact data for customers in our stores and online. This role is highly cross functional and will partner with other product and engineering teams, as well as operational teams, in Store Operations, Call Centers and Customer Care, Pro Support, Online and more.

50% - Strategy & Planning: 
Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value 
Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners 
Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings 
Manages and grooms the product backlog; makes future decisions based on the value that will be delivered 
Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities 
Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class 
Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction 

20% - Delivery & Execution: 
Formulates, tests and refines assumptions and hypotheses through user research and testing 
Documents, reviews and ensures that all quality and change control standards are met 
Creates, prioritizes and accepts user stories; incorporate them into release planning 
Makes product decisions that drive value on a daily basis 
Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements 
Participates in standups, iteration planning sessions, product demo, and retrospectives 
Condenses complex technical concepts into non-technical language for stakeholders

30% - People: 
Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments 
Acts as a proponent of modern software development practices 
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs 
Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps 
Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience 


Posted: 2020-01-16 Expires: 2020-04-15

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Senior Product Manager - Customer Record

Home Depot, Inc.
Atlanta, GA 30308

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