14 days old

Senior Manager Operations Process - Kathleen Eaton

Atlanta, GA 30339
JobTitle: Senior Manager Operations Process - Kathleen Eaton
Job ID: 373612_en-us
Salary Range: 0.0- 0.0
Job Category: Operations
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Operations Process Sr. Managers position is within our Building Services organization and is focused on overseeing our computerized maintenance management system (CMMS) and contact center, and all of the financial and compliance aspects associated with maintenance activities in our stores. A background in IT/systems and/or finance, and experience managing a third party vendor is preferred. This role must successfully maintain effective partnerships across Building Services account teams, our vendors, Store Operations, Finance, Real Estate, and Accounting.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • 25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.
  • 10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
  • 25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
  • 20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.
  • 10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.
  • 10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.
    NATURE AND SCOPE
    Position reports to the Sr. Director Customer Care
    Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant condition
    Travel:
    Typically requires overnight travel less than 10% of the time.
    Additional Environmental Job Requirements:

Categories

Posted: 2021-04-07 Expires: 2021-05-07

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Senior Manager Operations Process - Kathleen Eaton

Home Depot, Inc.
Atlanta, GA 30339

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