29 days old

Senior Manager - Operations Process

Atlanta, GA 30308
JobTitle: Senior Manager - Operations Process
Job ID: 361653_en-us
Salary Range: null- null
Job Category: Operations
Employment type: Full Time

Position Description:
POSITION PURPOSE
Operations Process Sr. Managers are involved in the management of processes, overseeing multiple projects and process areas within a major functional area.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
  • 25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.
  • 10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
  • 25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
  • 20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.
  • 10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.
  • 10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.NATURE AND SCOPE
    • Position reports to the Director Operations Process
    • Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates. ENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      Located in a comfortable indoor area. Any unpleasant condition
      Travel:
      Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-09-29 Expires: 2020-11-13

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Senior Manager - Operations Process

Home Depot, Inc.
Atlanta, GA 30308

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