1+ months

Senior Manager, Customer Intelligence - Strategy

Atlanta, GA 30339
JobTitle: Senior Manager, Customer Intelligence - Strategy
Job ID: 404944_en-us
Salary Range: null- null
Job Category: Marketing
Employment type: Full Time

Position Description:
Position Purpose:
The Senior Manager of Customer Strategy is the voice of the customer within The Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company's overall strategy. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper. Manages on-site vendor partners.

Major Tasks, Responsibilities & Key Accountabilities:
  • 50%-Special strategic projects -Translates nebulous,unstructured questions into addressable project objectives. Independently drives work forward in ambiguous situations. Leverages vendor partners where needed to choose appropriate research plan & conduct qualitative & quantitative customer research. Connects data to draw conclusions
  • 30%-Business Decision Support - Partners w//business to provide customer input to business decisions. Partners w/business to understand key questions/upcoming decisions. Independently drives work forward utilizing/leveraging playbook & vendor partnerships to choose research plan & conduct qualitative/quantitative research.
  • 10%-Team support and enablement - Provides informal guidance and coaching to Managers on the team. Organizes team trainings and learning opportunities.
  • 10%-Onsite vendor management -Manages on-site vendor resource who is responsible for ongoing customer tracking study & other ad hoc requests. Ensures resource is focused on appropriate topics (topics for quarterly customer deep dives) & reviews work for quality of content. Provides coaching/advice on opportunities for improvement
    Nature and Scope:
    • Position reports to Director, Customer Intelligence
    • This position has no Direct Reports
      Environmental Job Requirements:
      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
      Travel:
      Typically requires overnight travel 5% to 20% of the time.

Categories

Posted: 2022-05-19 Expires: 2022-07-21

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Senior Manager, Customer Intelligence - Strategy

Home Depot, Inc.
Atlanta, GA 30339

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