14 days old

Senior Mac Engineer (MDM)

Austin, TX 78721
JobTitle: Senior Mac Engineer (MDM)
Job ID: 375265_en-us
Salary Range: null- null
Job Category: Technology
Employment type: Full Time

Position Description:
The Sr. Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components.
The Sr. Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Sr. Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. Systems Engineers may be involved in routine upgrades and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.
As a Sr. Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skillsets.

  • 1-3 years’ experience managing macOS in a medium to large environment (500+ clients)
  • 1-3 years’ experience using WorkSpace One and/or Munki
  • Act as a SME for Modern Device Management (MDM) of the macOS platform to provide configuration management, patching, application deployment and securityMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
    10% - Planning & Analysis:
    Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
    Drives the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
    Researches and designs best fit infrastructure, network, database, and security architectures for products
    Proactively creates and maintains tools for monitoring and support
    Participates in project planning and reporting across multiple efforts
    30% - Delivery & Execution:
    Drives configuration, debugging, and support for infrastructure
    Drives field and corporate roll-outs of technology
    Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
    50% - Support & Enablement:
    Collaborates with product and project teams to understand needs and enable them with infrastructure
    Supports technology architecture design review efforts for project and product teams
    Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
    Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
    Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
    Opens and manages vendor problem tickets to resolution
    Drives the production of in-house documentation around solutions
    Monitors tools and proactively helps teams struggling with systems issues
    Provides application support for software running in production
    Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
    10% - Learning:
    Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
    Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
    Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
    Typically reports to the Systems Engineer Manager or Sr. Manager.
    Located in a comfortable indoor area. Any unpleasant condition would be infrequent and unobjectionable.
    Typically requires overnight travel less than 10% of the time.
    Additional Environmental Job Requirements:


Posted: 2021-04-29 Expires: 2021-06-10

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Senior Mac Engineer (MDM)

Home Depot, Inc.
Austin, TX 78721

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