1+ months

Senior Analyst, Usability Research (Abby)

Virtual, USA 00000
JobTitle: Senior Analyst, Usability Research (Abby)
Job ID: 401198_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
Position Purpose:
The Usability Research Sr Analyst conducts usability testing, interviews, surveys and research for The Home Depot ecommerce products, which are available across several online platforms including traditional browser, phone, kiosk and tablet. By providing customer feedback through a variety of testing and research methods and providing actionable insights and study findings, this position helps drive revenue and ensure the online products are as easy and intuitive to use as possible. Reporting to the User Experience Research Manager, the Usability Research Sr Analyst will plan and conduct tests/research using a variety of methods and tools on the live site, simulations and comps. Findings Reports are provided to a variety of stakeholders including Senior Management, Product Management, Strategy, and Product Design.

Major Tasks, Responsibilities & Key Accountabilities:
Schedule, define, plan and execute testing and research; including but not limited to recruited and trending surveys, in-lab and remote usability testing, heuristic evaluations, usability reviews, comp set analysis, ethnographic studies, reports and article collection/ summarization, task analysis, contextual inquires, and identification of customer behavioral patterns.

Work closely with cross-functional teams to identify and prioritize testing questions based on analysis of current knowledge, project goals and risks. Collaborate with Product Management and Product Design teams to determine necessary tests, budget, and convert study findings into actionable items. Apply customer research and usability principles to provide recommendations that address observed usability problems. Translate findings into action plans to quickly improve web solutions.

Analyze study data, create and present reports to appropriate stakeholders. Serve as an expert consultant by reviewing concepts and designs for ease of use, and communicating usability best practices. Provide insight and recommendations on trends, abandonment issues and opportunities to increase conversion and drive site improvements.

Design research protocols, templates and processes for variety of qualitative and quantitative analysis. Leverage web analytics and recommend new metrics, which will improve understanding of web usability effectiveness.

Establish and manage a database of interview and survey participants. Create and manage programs to gather participants. Contribute to and help manage the Usability team site/blog/wiki.

Provide strategic direction, monitor feedback and collaborate with analytic team members to support the online customer feedback survey processes. Mentor e-commerce team members to cultivate usability and accessibility understanding and skills via presentations, reviews, articles and one on one sessions.

Nature and Scope:
Position reports to the Manager, Online Product Design
No direct responsibility for supervising others.

For Colorado, Connecticut, Nevada and New York City residents: The pay range for this position is between $100,000 and $140,000. Starting salary may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive financial and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight travel less than 10% of the time.


Posted: 2022-04-11 Expires: 2022-07-08

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Senior Analyst, Usability Research (Abby)

Home Depot, Inc.
Virtual, USA 00000

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