The Senior Analyst, Operations Process implements continuous improvement projects that drive efficiency, effectiveness, and quality in the services that the Merchandising Execution Team (MET) provides.
Develops, implements, and manages MET’s quality program to ensure MET services meet or exceed quality standards.
Builds and maintains strong cross-functional relationships with MET field teams, suppliers, merchants, etc. and actively supports cross-functional initiatives to drive improved overall business performance of MET.  

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:

• 25% Collaborate cross-functionally and with MET field team to develop and maintain MET SOPs to ensure MET services are delivered efficiency and meet or exceed quality standards.
• 25% Partner with internal and external partners to continuously improve MET processes and service.
• 20% Develop, implement, and manage MET's quality control processes.
• 15% Build and maintain strong cross-functional relationships with MET field teams, retail operations, etc. and actively support cross-functional initiatives to drive improved overall business performance of MET.
• 15% Oversee functional responsibilities of 3rd party service providers.
  NATURE AND SCOPE:
  Typically reports to Manager or Sr Manager of MET Operations
  No direct reports
  
  ENVIRONMENTAL JOB REQUIREMENTS:
  
  Environment: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
  
  Travel: Typically requires overnight travel 20% to 50% of the time.