1+ months

SAP Support Manager - Order To Cash

Parsippany, NJ 07054

Company Info

Teva is a global pharmaceutical leader and the worlds largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide.  Our employees are at the core of our success, with colleagues in over 80 countries delivering the worlds largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and weve built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation.  This is how we improve health and enable people to live better, healthier lives.  Join us on our journey of growth!

Job Description


The Enterprise program 'AMS Enterprise track partner lead' role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. He/She will continually measure the performance of the services provided by Enterprise program and its impact on local business activities.

In addition, he/she will be required to act as liaison between local teams and global activities and vice versa


Major Duties and responsibilities:

  1. Lead all minor enhancements in Order To Cash related activities in the US
  2. Support the change processes required to implement revised operational and business systems in US for Order to Cash area.
  3. Work closely with the NA business teams in Order To Cash area on all aspects of IT support related activities
  4. Maintain excellent communications with the department, promote the sharing of knowledge, leading to improved business support
  5. Point of contact and escalation in country for all Order To Cash activities
  6. Supports resolution and testing off bug fixes in global and local interfaces
  7. Suggest improvements in support process in order to enable better business satisfaction
  8. Ensure quality services are performed to the agreed SLA by reporting and measurement
  9. Actively support impact assessment process from functional perspective aligning business requirements, increase global template adherence, manage needed localizations and raise to global teams any template change required.
  10. Understand interdependencies and ensure integration with other E2E teams as well as inter dependent projects.



  • Bachelors  degree required
  • At least 8 years' experience in SAP (SD) module
  • Pharma experience required
  • Strong organizational and multi-tasking skills
  • Successful experience working in a team environment and with a multi-disciplinary and global team
  • Deep understanding of order-to-cash/ commercial business processes
  • Experience integrating with external commercial systems like EDI GXS, Price Right, Revitas Flex etc., is a plus
  • Experience working with offshore vendor preferred
  • Experience in configuring/customizing SAP system in relevant functional areas
  • Hands on experience with resolving issues in SAP raised by end users
  • Proficient with designing solutions in SAP to satisfy user requirements  and writing Functional design specs, Configuration Specs and test scripts


Project Management

Sub Function


Reports To

Senior Director, Core Build IT Enterprise

Tevas Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws.


Posted: 2019-07-09 Expires: 2019-08-28

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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SAP Support Manager - Order To Cash

Teva Pharmaceuticals
Parsippany, NJ 07054

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