1+ months

Resolution Expediter - HR Services

Atlanta, GA 30339
JobTitle: Resolution Expediter - HR Services
Job ID: 403963_en-us
Salary Range: null- null
Job Category: Customer Service
Employment type: Full Time

Position Description:

POSITION PURPOSE The HRSC Resolution Expediter supports The Home Depot's HR Service Center (MYTHDHR) in providing excellent customer service to the contact center customers, associates and managers via active listening and professional communication during the intake of inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks.  The HRSC Resolution Expediter resolves customer issues such as associate pay and other HR-related transactions and communicates resolution to appropriate parties and identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
NATURE AND SCOPE Reports to HRSC Supervisor. No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant condition would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:



Posted: 2022-05-10 Expires: 2022-07-08

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Resolution Expediter - HR Services

Home Depot, Inc.
Atlanta, GA 30339

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