1+ months

Representative, Customer Service (tp)

Etters, PA 17319

Job Description


The primary purpose of this position is to receive, research, and resolve third-party prescription issues, informational inquiries, enrollment and eligibility procedures. The incumbent is also required to perform all tasks in observance of Rite Aids brand and strategy and adhere to our core values and service attributes. 

Experience / Requirements


The associate is responsible for the functions below, in addition to other duties as assigned:


  • Accept live calls from the stores, determine the basis of the calls, resolve, code and prioritize them by importance, situation, and/or impact on the store in Retail Automated Customer Service (RACS). Review calls from the Field System Support (FSS) queue. Contact stores to assess problems and to obtain further details as needed. View systems claim information to evaluate claim data and agency responses.
  • Troubleshoot and attempt to resolve the problems/issues indicated in the calls received.
  • Escalate problems to other departments or points of contact for resolution as needed.
  • Provide follow-up regarding \u201copen\u201d problems under review, correction, and/or enhancement, Ensure that calls are closed within a timely basis and that the resolution is appropriately documented in RACS.
  • Complete and reply to non-Rite Aid Dispense System (RADS) reversal request for Third Party Claims.
  • Must be available to work second shift, 11:30am-8pm, and one Saturay shift per month from 8:30am-5pm.


Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.


Education and/or Experience

  • H.S. Diploma or General Education Degree (GED)   required.
  • Experience in a third party agency customer service/call center environment preferred.
  • Or equivalent combination of education and experience.


Posted: 2020-04-23 Expires: 2020-07-04

Rite Aid is committed to bringing in individuals who support our personal approach to serving customers.

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Representative, Customer Service (tp)

Rite Aid
Etters, PA 17319

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