25 days old

Program Specialist - 185156

San Dimas, CA 91773
  • Job Code
\u003Cdiv\u003E\u003Cstrong\u003EADP is hiring a Program Specialist.\u003C/strong\u003E This role participates as a key contributor in the development and implementation of new or revised Employment Tax products, programs, operating systems and procedures among all offices. They are responsible for improving overall service effectiveness by identifying, recommending, and driving new programs, processes, and tools. Progression in the job family responsibilities include collaborating with Leadership and other stakeholders to oversee projects that address people, processes, training and technologies. Provides high-level project oversight for multiple, mission-critical initiatives. Aligns with service executives to share and implement best practices. Ensures timely, successful completion of projects by effectively managing relationships with Compliance Solutions, telecommunications, GPT, project management and Employment Tax senior leadership. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact clients and service teams as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics. Program complexity is defined by project(s) scope and budget, degree of impact on the client experience, number of functional areas impacted, technology, outside vendor involvement and number of stakeholders involved.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EMaintains a strong knowledge and high level awareness of industry standards and best practices, applicable ADP products, operating systems and procedures by participating in focus groups, business conferences and regional visits.\u003C/li\u003E \u003Cli\u003EEngage Employment Tax Leadership and Associates for subject matter expertise where appropriate.\u003C/li\u003E \u003Cli\u003EUnderstands business needs and participates as a decision maker in the implementation of new or revised ADP products, programs and operating systems/procedures. During the process, ensures alignment with the needs of the key stakeholders. Take on leadership oversight of Employment Tax Strat Poster Programs; accountable for driving the execution of all related deliverables and achieving targeted measurable results\u003C/li\u003E \u003Cli\u003EAs the role of the User Champion, functions as the approver of record and accountable for ensuring all functional areas are represented and understands and accepts the impact on the business and key stakeholders when assessing and approving changes to program scope and/or deliverables. Communicate obstacles to program success, to senior leadership with recommendations to resolve.\u003C/li\u003E \u003Cli\u003EServes as liaison amongst leadership and other key stakeholders to gather and analyze business requirements. As the role of User Champion, accountable for the completion of the business requirements, understanding the client and associate impact, monitoring benefit realization and achieving the strategic vision of the program. Provide regular updates to Employment Tax leadership to ensure awareness and alignment to program deliverables and timeframes\u003C/li\u003E \u003Cli\u003EDesigns the methodology for reporting the progress of initiatives. Analyzes success criteria and monitors progress as dictated by project(s) scope. Identify critical issues and removes obstacles to ensure successful project(s) completion. Function as the decision maker on issue prioritization and resolution. Responsible for ensuring the program remains within budget and reports deviations to the Executive Sponsor.\u003C/li\u003E \u003Cli\u003EResponsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact the field as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors efforts and/or projects to address improving one or more key metrics and optimizing the field associates experience and talent development.\u003C/li\u003E \u003Cli\u003EResponsible for developing business cases, recommending programs for prioritization based on strategic alignment and securing funding. Identifies and recommends service center tools, initiatives and organizational structures to meet changing client and associate demands.\u003C/li\u003E \u003Cli\u003EResponsible for key decisions and actions in the program life cycle. Accountable for understanding the business requirements and the business impact on clients and associates. Acts as the final escalation point for the project teams when faced with possible delays, issues and conflicts.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EBachelors in Business Administration or equivalent education and experience\u003C/li\u003E \u003Cli\u003E3-5 years of experience in Sales, Product Management, or Project Management\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS:\u003C/strong\u003E Preference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EAbility to engage and communicate at executive levels\u003C/li\u003E \u003Cli\u003EStrong business and financial acumen\u003C/li\u003E \u003Cli\u003EKnowledge of legal concepts and HCM service models\u003C/li\u003E \u003Cli\u003EStrong written and verbal communication skills\u003C/li\u003E \u003Cli\u003EFlexible, analytical, resilient, personable\u003C/li\u003E \u003Cli\u003EAbility to flex communication style based on audience\u003C/li\u003E \u003Cli\u003EAbility to prioritize and manage competing priorities\u003C/li\u003E \u003Cli\u003EStrong management and project management skills\u003C/li\u003E \u003Cli\u003ETechnical aptitude to use Microsoft Office suite\u003C/li\u003E \u003Cli\u003ERelationship building\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-11-11 Expires: 2019-12-12

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Program Specialist - 185156

San Dimas, CA 91773

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