8 days old

Product Manager - Hosting and Platforms

PwC
Tampa, FL 33607

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.


As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Focus on building trusted relationships.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Information Technology

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success in IT methodologies, service offerings including:

  • Working knowledge of IT infrastructure and the ability to understand the general architecture, design, and operating characteristics;
  • Understanding of and executing the business needs fulfilled by the assigned infrastructure operations technical environment; and,
  • Working in industry standard, enterprise systems in assigned area which will be one or more of the following including Platform, Storage, Database, Web & App, Messaging and Collaboration, Configuration Management and/or Security Operations.

Demonstrates extensive abilities and/or a proven record of success in the following areas:

  • Governing, supporting, and monitoring IT operational enterprise infrastructure services;
  • Monitoring escalation process, adhering to service management release, change, configuration, incident and problem management processes;
  • Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
  • Applying Information Technology Infrastructure Library (ITIL) principals to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services and manage area adhering to ITIL standards;
  • Exercising independent judgment to escalate issues for resolution and meet service level agreements;
  • Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
  • Working with automation of IT infrastructure and lean processes; and,
  • Influencing the operations and improvements to services for respective sponsors and stakeholders.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Posted: 2020-01-19 Expires: 2020-02-19

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Product Manager - Hosting and Platforms

PwC
Tampa, FL 33607

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