1+ months

PRO REFERRAL HOME SERVICE COORDINATOR

Atlanta, GA 30308
JobTitle: PRO REFERRAL HOME SERVICE COORDINATOR
Job ID: 356533_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

POSITION PURPOSE:
The Home Service Coordinator is responsible for making outbound calls and generating outbound emails to prospective Pro Referral pros with the goal of getting those providers to become a part of the Pro Referral community. They will be expected to stay on a scripted message but also speak confidently to the value of using the Pro Referral Platform and partnering with THD. These associates will also field inbound calls from prospective Pros and Customers and will be responsible for accurately dispositioning the value of leads within sourcing campaigns.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 60% Placing outbound calls and sending emails to prospective Providers as part of targeted sourcing campaigns
  • 30% Receiving and handling inbound calls from Prospective providers and handling or routing those calls per internal policies
  • 10% Documenting customer interactions using web-based software tools and ensure end-to-end support. Other activities as assigned by leadership 


    NATURE AND SCOPE

    • Position reports to the Supervisor of Pro Referral Contact Center
    • No direct responsibility for supervising others. 


      ENVIRONMENTAL JOB REQUIREMENTS
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Categories

Posted: 2020-07-31 Expires: 2020-09-30

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PRO REFERRAL HOME SERVICE COORDINATOR

Home Depot, Inc.
Atlanta, GA 30308

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