18 days old

PRO REFERRAL BUSINESS OPERATIONS ANALYST

Dublin, CA 94568
JobTitle: PRO REFERRAL BUSINESS OPERATIONS ANALYST
Job ID: 362327_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:

POSITION PURPOSE

Monitor call center outbound campaigns performance for sourcing pros.  Responsible for evaluating overall effectiveness of sourcing strategies.  Continually improve outbound campaign process and speed to market.  Devise and communicate outbound campaign strategies to call center.  Create resource forecast based on demand and supply analysis.  Identify and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the business. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by manager.

Major Tasks, Responsibilities and Key Accountabilities

30%- Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem.

30%- Prepare and deliver insights and recommendations based on analyses using SQL, Excel, Access.

20%- Interpret data based on specific knowledge of statistics and procedures used.

20%- Provide data to all Directors to support decision-making. Provide input on forecast based on knowledge of product and technology.

Nature and Scope

This position reports to an Associate Manager or Operations Manager. This position has no direct reports.

Environmental Job Requirements

Located in a comfortable indoor area.  Any unpleasant conditions would be infrequent and not objectionable.

 

Categories

Posted: 2020-10-09 Expires: 2020-11-08

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PRO REFERRAL BUSINESS OPERATIONS ANALYST

Home Depot, Inc.
Dublin, CA 94568

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