1+ months

Pro Customer Experience Analyst, Tableau

Atlanta, GA 30308
JobTitle: Pro Customer Experience Analyst, Tableau
Job ID: 357164_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

POSITION PURPOSE

This position will drive analytical capabilities leveraging Tableau to produce reports and dashboards related to The Home Depot Pro Customer Experience / B2B organization. Responsible for creating holistic dashboards from multiple data sources to support current initiatives. Will work directly with business users to understand business requirements and recommend visualization solutions. Develops and maintains the day-to-day relationships to support Pro CRM application end users throughout various levels of the organization.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 30% - Business Acumen: Subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.
  • 30% - Data Analysis: Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback. Trouble shoot and problem solve for ongoing operational needs as they arise
  • 25% - Project Management: Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc. Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded. Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.
  • 15% - Effective Communication: Ability to author clear, concise end user/training materials for processes, build presentations and deliver to a wide variety of stakeholders.NATURE AND SCOPE
    This position reports to the Manager or Senior Manager.
    This position has 0 direct reports.

    ENVIRONMENTAL JOB REQUIREMENTS
    ENVIRONMENT:
    Located in a comfortable indoor area.
    Any unpleasant conditions would be infrequent and not objectionable.

    TRAVEL:
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-08-05 Expires: 2020-11-07

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Pro Customer Experience Analyst, Tableau

Home Depot, Inc.
Atlanta, GA 30308

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