8 days old

Print & Marketing Inside Sales Specialist

Maitland, FL 32794

Staples is focused on our customer and our community. As a **Print & Marketing** **Inside Sales Specialist** for Staples, you will serve as an advocate for customer needs and maintain relationships between departments. This includes resolving post-sales customer issues via phone and electronic means. As a primary point of contact for our customers, you are responsible for facilitating customer service relationships and providing advice and assistance on customer situations and escalated issues.

Inside Sales is a key strategic pillar of growth for Staples Retail, and this role is critical to accelerating change and super-charging this high-potential business. Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

**Key Deliverables:**

+ Manage customer and store escalations and coordinate resolution efforts with internal/external partners by working cross-functionally to ensure issue ownership, action terms and communications are fulfilled

+ Manage and maintain positive relationships through service delays/quality related issues or escalations

+ Expedite, confirm and proactively follow-up with customers as needed to provide best solutions with empathy and professionalism

+ Ensure customer escalations are resolved accurately within timeline

+ Reduce escalation volume by analyzing root cause analysis and recommending improvements in processes

+ Gather and verify information, ensuring Customer Relationship Management tool (CRM) is always up to date with customer information and escalation resolutions


**Get great perks.**

+ Generous amount of paid time off

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

**Essential skills and experience:**

+ High school diploma or GED

+ Ability to maintain professional demeanor in difficult situations

+ Strong communication skills (phone and email)

**Preferred skills and experience:**

+ At least one (1) year successful experience working in customer service role

+ Proven self-starter with energy and tenacity in problem solving

+ Strong organizational skills and ability to multi-task and prioritize work

**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-02-19 Expires: 2021-03-21

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Print & Marketing Inside Sales Specialist

Maitland, FL 32794

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