6 days old

People Analytics and Insights - Survey Operations Senior Manager

New York, NY 10017

A career in our People Analytics and Insights practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. Youll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.Our team helps business leaders design survey programmes that deliver meaningful insight into attitudes and behaviours that will improve business outcomes. Our team focuses on developing and analysing surveys related to workforce, market research, and customer satisfaction to find ways organisations can optimise Human Resources and establish industry leading practices.


As a Senior Manager, youll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Develop project strategies to solve complex technical challenges for our clients
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
  • Train, coach, and supervise team members
  • Continue to develop internal relationships and developing your PwC brand

Were leading the way as technology-enabled tax advisors who provide value through digitization, automation and increased efficiencies - all made possible by equipping our professionals to succeed in a world where transactions are faster, more complicated and require a deeper level of sophistication.

PwC Tax provides unparalleled technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Required Fields of Study:
Business Administration/Management, Economics, Finance, Mathematical Statistics, Mathematics, Statistics, Human Resources Management, Organizational Behavior Studies, Organizational Management, Industrial Psychology

Minimum Years of Experience:
5 year(s)

Certification(s) Required:

One of the following is required: PMP or Black Belt / Lean Six Sigma, Masters (Business Administration, Economics, Finance, Health related, Human Resources, Mathematics, Public Policy, Statistics or Industrial/Organizational Psychology and Personnel Psychology) and Workday certified

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Fields of Study:
Business Administration/Management, Economics, Finance, Mathematics, Mathematical Statistics, Statistics, Human Resources Management, Organizational Behavior Studies, Organizational Management, Industrial Psychology

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success with automation & digitization and leads by example in a professional services environment including, but not limited to, the following areas:

  • Innovating through new and existing technologies, along with experimenting with digitization solutions;
  • Working with large, complex data sets to build models and leverage data visualization tools to provide insights to clients; and,
  • Utilizing digitization tools to reduce hours and optimize engagements.

Demonstrates proven intimate abilities and success with managing efforts with identifying and addressing process and service delivery needs in an on and off shore delivery model:

  • Building, maintaining, and utilizing networks of staff and third partner relationships;
  • Managing resource requirements, project workflow, budgets, billing, collection; and,
  • Preparing or coordinating complex written and verbal materials.

Demonstrates proven intimate abilities and success as a team leader:

  • Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
  • Answering questions and providing direction to less-experienced staff; and,
  • Coaching staff including providing timely meaningful written and verbal feedback.

Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs including:

  • Having project management certification (PMP, PRINCE 2, or equivalent certification);
  • Demonstrating experience defining team protocols and operating approaches between on and off shore teams;
  • Demonstrating experience with survey processes, systems and delivery in an on and off shore model;
  • Working on teams that have used Agile methodologies (e.g. Scrum, Kanban);
  • Demonstrating experience working for a SaaS/software/tech oriented company;
  • Demonstrating knowledge of HTML/CSS and Javascript;
  • Being a self-starter capable of working concurrently across multiple projects in a fast-paced environment;
  • Demonstrating proven ability to build and lead teams to concrete and measurable results;
  • Having excellent analytical/problem-solving skills with a history of driving impact within an organization;
  • Outstanding communication skills and the ability to inspire others;
  • Demonstrating detail-orientation with an ability to prioritize and meet aggressive goals;
  • Demonstrating track record of proactive customer problem solving; and,
  • Demonstrating flexibility to deal with client and internal challenges as they arise, and the ability to develop and implement strategies to overcome these challenges.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.


Posted: 2019-11-12 Expires: 2019-12-13

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People Analytics and Insights - Survey Operations Senior Manager

New York, NY 10017

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