1+ months

Payroll Advisor - 183728

Norfolk, VA 23510
  • Job Code
    183728
\u003Cp\u003EUnlock Your Career Potential: Customer Service at ADP. It\u0027s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they\u0027d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today\u0027s increasingly competitive global marketplace.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EADP is hiring a TotalSource Payroll Advisor\u003C/strong\u003E. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/p\u003E \u003Cp\u003EAn ADP TotalSource Payroll Advisor manages a multi-million dollar book of business. As an expert in our products and services, a Payroll Advisor utilizes their knowledge and resources to provide clients with the specialized support and guidance they need to achieve their goals. A Payroll Advisor is the primary client liaison for all employer-level Payroll, Tax, PTO, TLM and platform related issues. Payroll Advisors are grouped into Service Crews. Each Service Crew supports the client base of a specific Client Relationship Executive (CRE.)\u003C/p\u003E \u003Cp\u003EAs a PEO, it is critically important that TotalSource clients remain compliant with all Federal, State and Local employment and tax laws. As a result, TotalSource associates must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail and knowledge required far exceeds that of non-PEO environments. In order to provide a more seamless client experience, Payroll Advisors are responsible for providing tier I support for a number of complex functional areas not typically supported by ADP payroll teams.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBuild and maintain strong client relationships based on trust and dependability.\u003C/li\u003E \u003Cli\u003EProvide comprehensive, ongoing and proactive support for all inquiries pertaining to payroll system functionality, payroll compliance and PEO best practices.\u003C/li\u003E \u003Cli\u003EConduct in-depth client consultations to fully understand needs and uncover additional support opportunities.\u003C/li\u003E \u003Cli\u003EUtilize all available tools and resources to research, troubleshoot and resolve client requests.\u003C/li\u003E \u003Cli\u003EProvide tier I TLM support.\u003C/li\u003E \u003Cli\u003EProvide tier I PTO support.\u003C/li\u003E \u003Cli\u003EProvide tier I Benefits support.\u003C/li\u003E \u003Cli\u003EProvide tier I 401K support.\u003C/li\u003E \u003Cli\u003EProvide tier I Tax support.\u003C/li\u003E \u003Cli\u003EEnsure clients successfully process payrolls timely.\u003C/li\u003E \u003Cli\u003ESupport Service Crew and broader payroll team to ensure the needs of all clients are met.\u003C/li\u003E \u003Cli\u003EProactively identify PTR indicators and partner with HRBP to address.\u003C/li\u003E \u003Cli\u003EBuild positive, constructive relationships with members of other functional areas and partner with them to successfully resolve client issues.\u003C/li\u003E \u003Cli\u003EParticipate in TotalSource projects and initiatives.\u003C/li\u003E \u003Cli\u003EPerforms other duties, as assigned.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cdiv style=\u0022padding-left: 30.0px;\u0022\u003E\u0026middot; Bachelor\u0027s degree or equivalent in education and experience\u003Cbr /\u003E\u0026middot; 1-3 years directly related experience\u003C/div\u003E \u003CP\u003E\u003Cp\u003EPREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree\u003C/li\u003E \u003Cli\u003EAbility to work in a fast paced work environment with high work volume\u003C/li\u003E \u003Cli\u003EExperience managing a book of business\u003C/li\u003E \u003Cli\u003EFPC / CPP preferred\u003C/li\u003E \u003Cli\u003EExcellent communication skills - both written and verbal\u003C/li\u003E \u003Cli\u003EProficient with Microsoft Office Suite including Excel, Word, etc.\u003C/li\u003E \u003Cli\u003EStrong client relationship and interpersonal skills\u003C/li\u003E \u003Cli\u003EAbility to troubleshoot and resolve customer complaints using pre-defined solutions\u003C/li\u003E \u003Cli\u003EDemonstrated ability to learn and apply basic concepts in new situations\u003C/li\u003E \u003Cli\u003EOrganizational skills including the ability to multi-task, set priorities, and follow up in a timely manner\u003C/li\u003E \u003Cli\u003EAbility to collaborate and work in a team environment as well as work independently and make sound decisions\u003C/li\u003E \u003C/ul\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-24 Expires: 2019-12-12

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Payroll Advisor - 183728

ADP
Norfolk, VA 23510

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