5 days old

Patient Relations Assistant/UKHC

Lexington, KY 40507
Job Title Patient Relations Assistant/UKHC
Requisition Number RE26848
Working Title
Department Name M3030:Cancer Clinic Services
Work Location Lexington, KY
Grade Level 06
Salary Range $13.58-21.83/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

HS

Click here for more information about equivalencies: http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

High level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing and walking, and requires sitting for long periods of time.

Shift

40 hour per week Monday-Friday

Job Summary

The department of Cancer Clinic Services is seeking a Patient Relations Assistant to check patients in and check patients out, schedule patient appointments, answer phones, and triage patients to ensure they are connected with the proper staff.

Will work with cash collections, schedule ancillary services, obtain pre-certifications, and correct registration of patients in the system. Verify insurance and demographic data, reconcile end of day process, provide excellent customer service, and monitor wait times and expectations. Resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure process problems.
Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

Associate’s degree with 4 or more years related experience preferred.

Deadline to Apply 04/13/2021
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Categories

Posted: 2021-04-07 Expires: 2021-05-07

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Patient Relations Assistant/UKHC

University of Kentucky
Lexington, KY 40507

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