1+ months

Patient Relations Assistant- On Call- Ambulatory Patient Access

Lexington, KY 40507
Job Title Patient Relations Assistant- On Call- Ambulatory Patient Access
Requisition Number DU07057
Department Name H4001:Ambulatory Patient Access Services
Work Location Lexington, KY
Salary Range 13.58
Type of Position Staff
Position Time Status On Call
Required Education

HS Diploma

Required Related Experience

3 years customer service

Required License/Registration/Certification


Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling and/or lifting up to 10lbs and occasional pushing, pulling and/or lifting objects up to 50lbs.


On-call as needed Monday- Friday day shift
No weekends or holidays

Job Summary

This position will provide support to clinics during regular staff leaves, absences, and other vacancies of Patient Relations Assistant positions. The primary responsibilities of a Patient Relations Assistant include greeting patients, registering patients for their appointments, verifying insurance, cash handling, scheduling appointments, procuring new patient records, and ensuring patient privacy in accordance with HIPAA guidelines. This position requires strong attention to detail, accuracy, teamwork, and proficient communication skills.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and be able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

Proven track record of providing exceptional customer service.

Deadline to Apply 12/01/2020
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.


Posted: 2020-09-17 Expires: 2020-12-18

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Patient Relations Assistant- On Call- Ambulatory Patient Access

University of Kentucky
Lexington, KY 40507

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