22 days old

Order Processor- Remote

Elgin, IL 60120 Work Remotely

Staples is focused on our customer and our community. As a **COA Order Processor** for Staples, you will primarily focus on processing orders that are pre-configured, or clean, and routing them to the appropriate production facility. This subset of orders should require very limited knowledge of digital print. You will also field, asses, and direct all inbound calls to the COA desk.

Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

**Key Deliverables:**

+ Primary team fielding inbound calls

+ Monitor COA email queue, and distribute to appropriate team member

+ Ability to utilize multiple order entry and tracking systems simultaneously

+ Ability to handle multiple priorities; shift between job functions i.e.: data entry, handling customer inquiries, etc.

+ Answer phones, monitor emails, respond to store inquiries, and/or accept and transfer correspondence to appropriate

+ parties; Follow up with Partners/Customers over inquiries, order change requests, etc.

+ Complete all post-production administrative functions. Tracking info, Procure, etc., Complete/Close. This must be done no

+ later than 6:00 am the day after an order is completed

+ Guide and educate Store Associates and Sales Team members on order entry guidelines, and specifically where to find

+ the appropriate assistance/training

**Job Ticketing & Routing** :

+ Make minor edits to Solution Builder job tickets

+ Ensure all due dates, shipping details, and special instructions have been reviewed and clearly noted

+ Utilize Order Routing Matrix to determine appropriate Production Facility

+ Print tickets to appropriate Production Facility

+ Name files to standard naming convention, and save to server

+ Enter transfer orders into Nowdocs as necessary


**Get great perks.**

+ Generous amount of paid time off

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

+ On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office

**Essential skills and experience:**

+ 2-4 years experience in a Customer Service or Office Administration Role

+ Computer Skills: Microsoft Office, Acrobat

**Preferred Skills & Experience:**

+ 1+ years experience in a Digital Copy & Print or Manufacturing environment

**Want to learn more about Staples Stores?** Visit **StaplesConnect.com** for information and to learn about our career opportunities.


**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-06-09 Expires: 2022-07-09

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Order Processor- Remote

Elgin, IL 60120

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