26 days old

Operation & Enablement Program Manager (PwC Labs)

Tampa, FL 33607

PwC Labs is focused on standardizing, automating, delivering tools and processes and exploring emerging technologies that drive efficiency and enable our people to reimagine the possible. Process improvement, transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key areas of focus to drive additional value for our firm.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Arrange appropriate assignments and experiences to support others' learning and development.
  • Seek out different ways to use current and relevant technological advances.
  • Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
  • Deploy methods to keep up with, and stay ahead of, new developments and ideas.
  • Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
  • Drive and take ownership for developing networks that help deliver what is best for stakeholders.
  • Proactively manage stakeholders to create positive outcomes for all parties.
  • Uphold the firm's code of ethics and business conduct.

The PwC Labs Operation & Enablements Program Manager is responsible for helping drive PwC Labs strategy and communication amongst the PwC Labs Pillars & Workstreams.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
10 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Supporting the Operations & Enablement leadership team execute its mission goals and objectives;
  • Engaging and supporting the Pillars and Workstreams, including their respective PMs to help set direction and create the roadmap for PwC Labs;
  • Communicating closely with the Pillar Leads, their PMs, COO leadership, and CLT to manage, track and communicate status of workstream efforts, program risks/issues, and progress towards strategic goals;
  • Teaming with with Pillar and Workstream Leads to develop deliverables and determine appropriate ways to navigate issues and change management agendas;
  • Maintaining and execute against PwC Labs Roadmap, aligning the roadmap to Functional strategy and providing visibility to members colleagues outside the PwC Labs organization;
  • Organizing and leading project initiatives within the Operations & Enablement office - understand at a milestone level: Define, manage and control scope; Participate and take a leadership role in estimating activities where appropriate; Assess detailed project and resource plans, balancing dependencies, and setting predictable dates;
  • Fostering internal and external resource relationships to establish teaming, develop team skills and improve the overall success;
  • Building and managing relationships with key stakeholders across pillars; Become a trusted advisor and be able to support issues, communication and influence outcomes; and,
  • Forming working relationships with IT Business Operations Team and overall IT peers;
  • Leading transformation efforts, through directing, managing, implementing project teams;
  • Establishing project teams and developing plans;
  • Identifying and managing dependencies;
  • Assessing projects for areas of risk, identifying gaps and recommending areas for improvement;
  • Leading mid/smaller-scale PMOs;
  • Applying appropriate project management techniques to oversee and/or support a complex workstream or a number of less complex workstreams;
  • Facilitating any number and/or level of meetings and workshops with team members;
  • Understanding product lifecycle management, ideation management, product planning and requirements gathering;
  • Understanding and applying an agile project management environment;
  • Understanding code-development, quality management, test automation, integration and build automation;
  • Understanding continuous integration and deployment, issue and problem management, application and infrastructure measurement and monitoring; and,
  • Integrating within business systems, information security, and cloud orchestration.
  • Designing and managing enterprise wide programs;
  • Managing projects and implementation plans with varying deadlines;
  • Leveraging functional know-how and industry-standard methodologies and tools;
  • Utilizing creative problem-solving to devise solutions to deliver successfully on the business goals, and team leadership and development;
  • Developing strategy as well as writing, communicating, facilitating and presenting cogently to and/or for all levels of leadership and staff, which includes results reporting, facilitating problem resolution;
  • Developing and implementing overall project management framework;
  • Owning business plans, project budget, and forecasts, budget comparisons, ad hoc financial analysis for the overall project;
  • Managing a team responsible for key reporting and programs for project management activities, operational support, and analytics; and,
  • Applying knowledge of IT implementation and maintenance, learning initiatives, operations reporting, metrics, marketing and communications.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2020-01-22 Expires: 2020-02-22

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Operation & Enablement Program Manager (PwC Labs)

Tampa, FL 33607

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