1 day old


Home Depot, Inc.
Vancouver, WA
  • Job Code
MGR OPS PROCESS - Vancouver WA 98665 Skip Navigation
Job Details


WA - Vancouver

  • Date Posted: Mar 30, 2018
  • Company: The Home Depot
  • Travel: 0-25%
  • Functional Area: Merchandising
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

Working at the world's fourth largest retailer mixes the best of many worlds: cutting-edge technologies applied to business problems, solving real needs for customers who spend billions of dollars across our stores in North America. QuoteCenter is an application Home Depot store associates use to build large product owners for our Pro customers.

The responsibility of the Manager of Field Engagement is to develop long and short term engagement strategies as well as be a hands-on leader in driving tactical field execution for all channels for QuoteCenter.


  • Primary role objectives are to grow the user base, increase program usage and drive close rate.
  • Develop, present and execute field marketing plans based on financial goals, associate personas, and field priorities. Channels include: QC platform, email, print, onsite and offsite visits.
  • Manage field communication team responsible for planning, tactical execution, generating creative briefs and collateral requests for the field. Work very closely with corporate, field and store partners to gain support and adoption.
  • Work with internal leadership to develop field engagement strategies; drive new programs/initiatives to support sales goals, identify new engagement opportunities; and support product and platform development in Home Depot stores.
  • Assess performance and analyze campaign and marketing channel results and KPIs to determine effectiveness of marketing efforts and drive engagement decisions.
  • Manage outreach spend and budget.
  • Develop and maintain strong relationships with corporate, field, store, and other internal teams.
15% - Implement short and long range strategies that support the objectives of the functional area.
20% - Develop policies and procedures for distribution/warehouse operations Develop metric reporting for warehouse and logistics management including costing. Provide value added process improvement analysis, design and implementation. Create documented procedures for work processes
20% - Perform ROI analyses and needs assessment to make recommendation to the functional leadership regarding selection, purchase, and installation of material handling equipment.
15% - Operating/Budget planning, analysis and reconciliation Provide operating and capital budget analysis, planning and reconciliation.
15% - Manages the distribution network analysis, to include supply chain modeling and design. Develop a strategy that outlines the capacity planning requirements, including facilities, equipment, and staff, to meet the current and anticipated growth goals of the company.
15% - Implement strategic initiatives and tactical plans. Tactical Operational Support to Field Operations (DC' s)


Typically reports to Director or Sr. Manager
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.




Additional Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
5 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

MBA preferred; Familiarize with Six Sigma methodology

Preferred Qualifications:

 Hands on campaign management experience.  Retail management experience helpful.

  • Strong leadership, mentoring and coaching abilities. Experience in managing cross functional work relationships and comfortable leading in a complex and changing environment. 
  • Ability to work in a team environment essential 
  • Competent in analysis and leveraging financial and campaign data. Proficiency using databases/SQL. 
  • Highly organized and detailed with ability to provide strategic direction and hands on tactical execution. 
  • Demonstrated ability to conceptualize and build integrated marketing plans Strong presentation / public speaking skills. 
  • Ability to maintain composure and productivity in high pace high demand environment 
  • Ability to approach problems systematically, researching all alternatives and making appropriate recommendations. 
  • Strong in Excel and PowerPoint.  
Knowledge, Skills, Abilities and Competencies:
Effectively communicates at all levels.
Analytical Skills
Strong time management skills
Supply chain management with emphasis on distribution
Systems understanding to include relational databases/extraction tools, MS Office suite (emphasis on Excel/Access) and CAD/CAM desktop software
Ability to supervise, develop and motivate a team of employees toward the completion of strategic goals.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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Home Depot, Inc.
Vancouver, WA

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Vancouver, WA

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